At a Glance
- Tasks: Provide proactive IT support and manage infrastructure services for a dynamic customer environment.
- Company: Join a forward-thinking company focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with plenty of room for career advancement.
- Why this job: Make a real difference in IT by supporting cutting-edge technologies and improving user experiences.
- Qualifications: Experience in IT infrastructure and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 € per year.
The purpose of the role is to provide reliable, professional and proactive IT support for the customer site, helping ensure that users, devices, applications and infrastructure services remain secure, available and well managed. The role combines day-to-day technical support with infrastructure administration, documentation, monitoring, service improvement and support for wider change activity across the customers IT environment.
The IT Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies, taking ownership of tickets and tasks, and escalating specialist matters where required. The successful candidate should be organised, customer focused and able to communicate effectively with users, technical colleagues, vendors and stakeholders.
- Microsoft Azure, Entra ID and Identity
- Support and administer Azure subscriptions, application registrations, service principals and related cloud administration tasks.
- Support Azure SSO registrations and enterprise application configuration.
- Administer Entra ID users, groups and access-related activities in line with agreed processes.
- Support emergency access and break-glass arrangements in line with agreed security controls.
- Assist with Azure cost management, subscription administration and service governance activities.
- Microsoft 365, Endpoint and Security Administration
- Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform and related admin centres.
- Support Microsoft Intune administration, endpoint configuration, device management and application deployment activity.
- Support Conditional Access policies, ensuring changes are managed under agreed governance and approval processes.
- Monitor and support Microsoft Secure Score, Defender and Microsoft security centre activities, escalating risks and improvement opportunities where required.
- Support Microsoft Purview administration, including DLP and information protection activities where required.
- Service Desk, Escalation and User Support
- Use ServiceNow to take ownership of tickets, maintain an accurate queue and ensure all support requests are logged, progressed and updated appropriately.
- Provide 1st to 3rd line technical support across the customer site environment, escalating specialist issues where required.
- Support user onboarding, access changes, application requests and line-of-business application queries.
- Identify recurring incidents, process gaps or avoidable manual activity and raise improvement opportunities.
- Support remote access tooling and administration processes, including TeamViewer where required.
- Infrastructure, Networking and Security Operations
- Support, monitor and troubleshoot network infrastructure, wireless services and site connectivity.
- Support FortiGate firewalls, FortiCloud services and associated firewall administration activities.
- Support HPE Aruba wireless services and associated network administration tasks.
- Assist with network and application monitoring, including access to Microsoft Sentinel or other agreed monitoring platforms.
- Support external third parties during vulnerability scanning, penetration testing and related remediation activities.
- Asset, Backup and Operational Management
- Maintain accurate asset records, including customer site equipment and remote office spare IT stock where applicable.
- Support backup configuration, monitoring and routine backup checks in line with agreed operational procedures.
- Install, maintain and support business software applications, hardware and systems.
- Support non-Microsoft product licensing, renewals and vendor coordination where required.
- Work with third-party vendors and service providers, including software, security, telecoms and infrastructure suppliers.
- Documentation and Knowledge Management
- Create, maintain and update technical documentation, handover notes, knowledge articles and how-to guides.
- Ensure operational documentation is kept current and stored in the agreed knowledge base or documentation platform.
- Share knowledge with colleagues and support consistent operational processes across the customer site IT function.
Preferred Skills
- Good hands-on experience in an IT infrastructure, technical support or escalation role.
- Good working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams and related admin centres.
- Hands-on experience with Azure and Entra ID administration, including users, groups, enterprise applications, SSO and application registrations.
- Experience administering or supporting Microsoft Intune, endpoint management and application deployment.
- Good understanding of Conditional Access, Microsoft Defender, Secure Score and common Microsoft security controls.
- Experience using ServiceNow or a comparable ITSM platform, with disciplined ticket ownership and queue management.
- Good troubleshooting skills across endpoints, applications, identity, networking and cloud services.
- Ability to create clear technical documentation and operational knowledge articles.
- Professional communication.
Desirable Skills
- Experience with FortiGate firewalls, FortiCloud or similar firewall/security platforms.
- Experience with HPE Aruba wireless technologies or comparable enterprise wireless solutions.
- Exposure to Microsoft Sentinel, security monitoring, vulnerability management or penetration test remediation activities.
- Experience supporting Microsoft Purview, DLP or information protection controls.
- Experience managing IT assets, spare stock, software licensing or vendor renewals.
- Relevant Microsoft, Azure, Microsoft 365, security, networking or ITIL certifications.
- Experience working in a customer site, managed service, professional services or multi-stakeholder support environment.
- Ability to identify service improvement opportunities and help reduce recurring incidents or operational waste.
Senior ICT Infrastructure Specialist in London employer: Bell Integration
As a Senior ICT Infrastructure Specialist, you will thrive in a dynamic work environment that prioritises professional growth and collaboration. Our company fosters a culture of continuous improvement, offering extensive training opportunities and a supportive team atmosphere, all while working with cutting-edge technologies in a secure and well-managed IT landscape. Located at the heart of innovation, we provide our employees with the tools and resources needed to excel, ensuring that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ICT Infrastructure Specialist in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Microsoft Azure, Intune, or networking. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to IT infrastructure and support. Use mock interviews with friends or online platforms to build confidence. Remember, being organised and clear in your communication can set you apart!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a straightforward way to ensure your application gets the attention it deserves. Let's get you that dream job!
We think you need these skills to ace Senior ICT Infrastructure Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ICT Infrastructure Specialist role. Highlight your experience with Microsoft Azure, Entra ID, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT infrastructure and how your skills can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving abilities and customer focus.
Show Off Your Technical Skills:In your application, don’t shy away from showcasing your technical expertise. Mention your hands-on experience with Microsoft 365, Azure, and any other relevant technologies. We love candidates who can communicate their technical knowledge clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Bell Integration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Entra ID, and Microsoft 365. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done. The interviewers will want to see that you're not just familiar with the tools but can also apply them effectively in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you identified recurring problems or improved processes. This will demonstrate your ability to take ownership of tasks and contribute to continuous improvement, which is key for this role.
✨Communicate Clearly and Confidently
Since this role involves liaising with users, technical colleagues, and vendors, practice explaining complex technical concepts in simple terms. Good communication is essential, so be prepared to showcase your ability to convey information clearly and effectively during the interview.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support and infrastructure management. Think through how you would handle various scenarios, such as managing a security breach or resolving a critical service outage. This will help you demonstrate your practical knowledge and decision-making skills.
