At a Glance
- Tasks: Provide proactive IT support and manage infrastructure services for a dynamic customer environment.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Thriving workplace with excellent career advancement potential and a supportive team culture.
- Why this job: Make a real difference in IT while working with cutting-edge technologies and diverse teams.
- Qualifications: Experience in IT support and infrastructure management, with strong communication skills.
The predicted salary is between 45000 - 60000 € per year.
The purpose of the role is to provide reliable, professional and proactive IT support for the customer site, helping ensure that users, devices, applications and infrastructure services remain secure, available and well managed. The role combines day-to-day technical support with infrastructure administration, documentation, monitoring, service improvement and support for wider change activity across the customers IT environment.
The IT Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies, taking ownership of tickets and tasks, and escalating specialist matters where required. The successful candidate should be organised, customer focused and able to communicate effectively with users, technical colleagues, vendors and stakeholders.
- Microsoft Azure, Entra ID and Identity
- Support and administer Azure subscriptions, application registrations, service principals and related cloud administration tasks.
- Support Azure SSO registrations and enterprise application configuration.
- Administer Entra ID users, groups and access-related activities in line with agreed processes.
- Support emergency access and break-glass arrangements in line with agreed security controls.
- Assist with Azure cost management, subscription administration and service governance activities.
- Microsoft 365, Endpoint and Security Administration
- Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform and related admin centres.
- Support Microsoft Intune administration, endpoint configuration, device management and application deployment activity.
- Support Conditional Access policies, ensuring changes are managed under agreed governance and approval processes.
- Monitor and support Microsoft Secure Score, Defender and Microsoft security centre activities, escalating risks and improvement opportunities where required.
- Support Microsoft Purview administration, including DLP and information protection activities where required.
- Service Desk, Escalation and User Support
- Use ServiceNow to take ownership of tickets, maintain an accurate queue and ensure all support requests are logged, progressed and updated appropriately.
- Provide 1st to 3rd line technical support across the customer site environment, escalating specialist issues where required.
- Support user onboarding, access changes, application requests and line-of-business application queries.
- Identify recurring incidents, process gaps or avoidable manual activity and raise improvement opportunities.
- Support remote access tooling and administration processes, including TeamViewer where required.
- Infrastructure, Networking and Security Operations
- Support, monitor and troubleshoot network infrastructure, wireless services and site connectivity.
- Support FortiGate firewalls, FortiCloud services and associated firewall administration activities.
- Support HPE Aruba wireless services and associated network administration tasks.
- Assist with network and application monitoring, including access to Microsoft Sentinel or other agreed monitoring platforms.
- Support external third parties during vulnerability scanning, penetration testing and related remediation activities.
- Asset, Backup and Operational Management
- Maintain accurate asset records, including customer site equipment and remote office spare IT stock where applicable.
- Support backup configuration, monitoring and routine backup checks in line with agreed operational procedures.
- Install, maintain and support business software applications, hardware and systems.
- Support non-Microsoft product licensing, renewals and vendor coordination where required.
- Work with third-party vendors and service providers, including software, security, telecoms and infrastructure suppliers.
- Documentation and Knowledge Management
- Create, maintain and update technical documentation, handover notes, knowledge articles and how-to guides.
- Ensure operational documentation is kept current and stored in the agreed knowledge base or documentation platform.
- Share knowledge with colleagues and support consistent operational processes across the customer site IT function.
Preferred Skills
- Good hands-on experience in an IT infrastructure, technical support or escalation role.
- Good working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams and related admin centres.
- Hands-on experience with Azure and Entra ID administration, including users, groups, enterprise applications, SSO and application registrations.
- Experience administering or supporting Microsoft Intune, endpoint management and application deployment.
- Good understanding of Conditional Access, Microsoft Defender, Secure Score and common Microsoft security controls.
- Experience using ServiceNow or a comparable ITSM platform, with disciplined ticket ownership and queue management.
- Good troubleshooting skills across endpoints, applications, identity, networking and cloud services.
- Ability to create clear technical documentation and operational knowledge articles.
- Professional communication.
Desirable Skills
- Experience with FortiGate firewalls, FortiCloud or similar firewall/security platforms.
- Experience with HPE Aruba wireless technologies or comparable enterprise wireless solutions.
- Exposure to Microsoft Sentinel, security monitoring, vulnerability management or penetration test remediation activities.
- Experience supporting Microsoft Purview, DLP or information protection controls.
- Experience managing IT assets, spare stock, software licensing or vendor renewals.
- Relevant Microsoft, Azure, Microsoft 365, security, networking or ITIL certifications.
- Experience working in a customer site, managed service, professional services or multi-stakeholder support environment.
- Ability to identify service improvement opportunities and help reduce recurring incidents or operational waste.
Network Engineer (Senior) in London employer: Bell Integration
As a Senior Network Engineer, you will thrive in a dynamic and supportive work environment that prioritises professional growth and collaboration. Our company offers comprehensive benefits, including ongoing training opportunities and a commitment to employee well-being, all while working at a customer site that fosters innovation and teamwork. Join us to be part of a culture that values your contributions and encourages continuous improvement in a cutting-edge IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer (Senior) in London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to IT infrastructure and networking. Engaging with others in the field can lead to job opportunities that aren't advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, certifications, and any hands-on experience you have with Microsoft Azure, Intune, or networking. This gives potential employers a clear view of what you bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Azure, Microsoft 365, and networking. Practise explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and resources that can help you land that Network Engineer position. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Network Engineer (Senior) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with Microsoft Azure, Entra ID, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of user support and collaboration, don’t forget to showcase your communication skills in your application. Use clear and concise language to demonstrate how you can effectively interact with both technical colleagues and users.
Highlight Problem-Solving Experience:We love candidates who can take ownership of issues and find solutions. In your application, mention specific examples where you've successfully troubleshot problems or improved processes in previous roles. This will show us you're proactive and ready to tackle challenges.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Bell Integration
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Entra ID, and Microsoft 365. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done. The interviewers will want to see that you can confidently navigate the tech landscape.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific incidents where you identified recurring problems and implemented solutions. This will demonstrate your proactive approach and ability to improve processes, which is key for this role.
✨Communicate Clearly and Effectively
Since the role involves liaising with users and stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe how you would support a user with a technical issue, so being able to communicate clearly is essential.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a service desk ticket or managing a network outage. Think through your thought process and how you would prioritise tasks. This will show your ability to think on your feet and manage stress effectively.
