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- Tasks: Provide on-site IT support, solve customer queries, and enhance their experience.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working hours and opportunities for skill development.
- Why this job: Be part of a vibrant culture that values proactive problem-solving and customer satisfaction.
- Qualifications: IT background, strong communication skills, and a knack for troubleshooting required.
- Other info: Participate in an on-call rota for out-of-hours support.
The predicted salary is between 30000 - 42000 £ per year.
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The EUS Engineer will provide face-to-face on-site IT support to customers. This consists of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. They will also have experience with datacentre or server rooms including network and server support.
Responsibilities
The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s.
The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude.
Qualifications
Experience & skills:
- Appropriate IT background and experience
- Evidence of problem-solving skills
- Strong interpersonal and customer facing skills
- Ability to liaise effectively with users and other support team members
- Ability to give specific and clear instructions and problem-solving advice
Knowledge:
- Datacentre/ Server room basics – related to power, cooling, cabling, fibre routes ingress and egress.
- Networks: Hardware, Network Software, Core-Distribution-Edge switch physical and logical topology, VLAN management and configuration, wi-fi, Firewall and Firewall rules administration, monitoring & alerting.
- Compute: Hyper-V and VMs – build, configuration and recovery; multiple Windows Operating systems versions; storage array administration and configuration, NAS and files shares; desktops, laptops, printer configuration and administration. OS updates and gold image creation.
- Layered and third-party products, Active Directory & Group policies, Office 365, Cynet, NIMSoft
- Backups and data replication, Arcserve UDP configuration and administration.
- Business applications: Jonas, Sage, Scripting.
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Overview
The EUS Engineer will provide face-to-face on-site IT support to customers. This consists of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. They will also have experience with datacentre or server rooms including network and server support.
Responsibilities
The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s.
The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude.
Qualifications
Experience & skills:
Knowledge:
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EUS Engineer employer: Bell Integration
Contact Detail:
Bell Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUS Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Hyper-V, Active Directory, and VLAN management. Being able to discuss these topics confidently during your interview will show that you have the relevant knowledge and skills.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. Highlighting your problem-solving abilities and interpersonal skills will be crucial in showcasing your fit for this role.
✨Tip Number 3
Research common IT support scenarios and solutions related to desktop, mobile, and network systems. Being well-versed in these areas will help you provide insightful answers during the interview and show your proactive approach to customer support.
✨Tip Number 4
Prepare to discuss your experience with on-call support and how you manage time-sensitive issues. This role requires flexibility, so demonstrating your ability to handle pressure and maintain a positive attitude will set you apart from other candidates.
We think you need these skills to ace EUS Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in face-to-face customer interactions. Emphasise your problem-solving skills and any specific knowledge related to datacentres, networks, and hardware support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the EUS Engineer role. Mention how your proactive attitude aligns with enhancing customer experience and provide examples of how you've successfully resolved technical issues in the past.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as experience with Hyper-V, Active Directory, and network configurations. Use bullet points for clarity and ensure you relate these skills to the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Bell Integration
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with datacentre and server room operations. Highlight your understanding of network configurations, hardware setups, and troubleshooting techniques, as these are crucial for the EUS Engineer role.
✨Demonstrate Customer Service Skills
Since this role involves face-to-face support, emphasise your interpersonal skills. Share examples of how you've successfully resolved customer issues in the past, showcasing your proactive and positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios where you need to provide technical support or resolve a customer query effectively.
✨Familiarise Yourself with Relevant Tools
Make sure you know the tools and software mentioned in the job description, such as Active Directory, Office 365, and any specific applications like Jonas or Sage. Being knowledgeable about these will demonstrate your readiness for the role.
