Business Continuity Manager

Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm. We continue to grow and have over 900 permanent staff employed at our offices in London, Portsmouth, Wokingham, Glasgow, Hyderabad, US, Slovakia and within many of our customers’ sites. Our heritage is in helping businesses to operate their critical technology in a more cost‑effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness.

Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation’s business continuity and resilience framework across internal operations and client‑managed infrastructure. The role ensures that systems, services, and processes remain resilient against disruption, meet regulatory expectations, and align with evolving risks including cybersecurity and AI usage.

Responsibilities

• Business Continuity Planning and Governance: Develop and maintain the Business Continuity Management System (BCMS) in line with ISO 22301 standards, ensuring it aligns with Bell’s risk and resilience goals. Develop an annual testing schedule for the BCMS informed by risk profiling and strategic objectives, ensuring prioritisation of critical areas for continuity. Define and document Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for critical services, ensuring these align with organisational risk appetite and continuity goals. Conduct regular TCFD scenario analysis and maturity assessments to evaluate the effectiveness of continuity strategies. Lead the Business Continuity Steering Committee, preparing agendas, presentations, and tracking action items.
• Risk Identification and Scenario Analysis: Utilise TCFD scenario analysis frameworks to identify potential risks, including climate‑related and operational risks. Conduct business impact analyses (BIAs) across key functions, identifying and documenting critical processes and risk exposures. Coordinate with divisional teams to ensure risks are logged and properly evaluated in a unified risk register.
• Crisis and Incident Management: Establish a structured testing framework to conduct regular continuity tests and simulations. Ensure each test includes detailed documentation, tracking of progress, and evaluation against set acceptance criteria to assess effectiveness and readiness. Conduct de‑briefing sessions with involved teams following continuity tests and incident response exercises. Document and track identified improvements, ensuring that feedback is systematically incorporated into the continuity plan. Lead the response to incidents or disruptions, ensuring rapid execution of continuity and recovery protocols. Develop and conduct regular crisis simulation exercises and training to prepare employees and stakeholders for potential disruptions. Act as a primary point of contact for all continuity‑related incidents, facilitating effective communication and resolution.
• Compliance and Maturity Assessments: Ensure compliance with ISO 22301 standards, conducting regular maturity assessments and gap analyses to identify areas for improvement. Prepare regular continuity reports and present maturity assessment findings to senior management. Maintain up‑to‑date documentation, policies, and procedures in line with best practices and regulatory standards. Prepare and present compliance reports and continuity testing outcomes to senior management, ensuring transparency and accountability of continuity practices at the governance level. Coordinate with relevant governance boards to escalate and address continuity risks identified during tests, ensuring alignment between continuity actions and organisational strategic goals.
• Stakeholder Engagement and Training: Collaborate with external suppliers to ensure their service continuity plans align with Bell’s continuity requirements, particularly for critical services, fostering resilience across the supply chain. Foster engagement with Practice Heads and other key stakeholders to ensure continuity objectives are understood and supported. Provide training and guidance on business continuity protocols to embed resilience within the organisational culture. Develop relationships with external stakeholders to stay informed on industry best practices and emerging risks.
• Continuous Improvement and Reporting: Maintain a continuous feedback mechanism following tests and incident responses, systematically tracking improvement measures and incorporating them into continuity planning and reporting for enhanced resilience. Continuously evaluate and enhance continuity plans to reflect evolving business needs, risks, and regulatory requirements. Prepare and maintain regular reporting on continuity indicators, KPIs, and performance against benchmarks. Drive continuous improvement efforts, incorporating lessons learned from past incidents into future planning.

Qualifications

• Minimum of five years’ experience in continuity management within a service delivery or operations capacity, with a focus on continuity testing and governance ideally in a professional services or regulated environment.
• Expertise in ISO 22301 standards and TCFD scenario analysis.
• Background in conducting business impact analyses and maturity assessments.
• Proficiency with continuity planning tools and methodologies.
• Relevant qualification in business continuity management, risk management, or a related field.

Skills

• Continuity and Crisis Management: Strong ability to plan, execute, and oversee business continuity measures and crisis response.
• Stakeholder Engagement: Proven skills in engaging and aligning stakeholders across departments.
• Analytical and Critical Thinking: Strong analytical skills for assessing risk impacts and developing mitigation strategies.
• Organisational and Project Management: Effective time management and organisational skills to balance multiple priorities.

Behaviours

• Proactive and Detail‑Oriented: Driven to anticipate risks and identify areas for improvement.
• Collaborative and Communicative: Able to work well with teams across the organisation to strengthen continuity practices.
• Strategic and Solution‑Oriented: Skilled in aligning continuity strategies with organisational goals and addressing challenges pragmatically.

What we care about: At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business. We value diversity! We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Benefits

• We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses.
• Competitive Salary.
• Flexible remote working.
• A generous company pension.
• 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
• Healthcare and dental insurance.
• Life assurance.
• Cycle to work scheme.
• A diverse and inclusive work culture.
• Modern vibrant workplaces.
• Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre.