At a Glance
- Tasks: Transform data into insights to enhance service delivery and customer experience.
- Company: Join a diverse and inclusive tech company with a vibrant workplace.
- Benefits: Enjoy flexible remote work, generous leave, and health benefits.
- Other info: Work with advanced tools like SQL, PowerBI, and Python in a dynamic environment.
- Why this job: Make a real impact by driving process improvements and proactive problem management.
- Qualifications: Bachelor's degree in Data Analytics or related field; strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.
What You Will Do
- Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement.
- Define and implement best practices for data collection, storage and analysis.
- Develop predictive models and insights to support proactive problem management.
Why It Might Be a Fit
We are looking for a candidate with strong analytical skills, ability to translate complex data into clear insights, and excellent stakeholder management and communication skills.
Requirements
- Bachelor's degree in Data Analytics, Computer Science, IT or related field.
- Proven experience in data analytics and reporting within IT Service Management environments.
- Advanced technical skills: SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting, etc.
- Knowledge of ITIL principles and ISO service management standards.
Benefits
- Competitive Salary
- Flexible remote working
- A generous company pension
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
- Healthcare and dental insurance
- Life assurance
- Cycle to work scheme
- A diverse and inclusive work culture
- Modern vibrant workplaces
- Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre
Service Reporting Manager employer: BELL GROUP
As a Service Reporting Manager at our company, you will thrive in a dynamic and inclusive work culture that values your analytical expertise and fosters professional growth. With competitive salaries, flexible remote working options, and a comprehensive benefits package including generous annual leave and wellness initiatives, we are committed to supporting your career while ensuring a healthy work-life balance. Join us in a vibrant workplace where your insights will drive meaningful improvements in service delivery and customer experience.
