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- Tasks: Welcome clients and manage admissions for our busy equine hospital.
- Company: Join the friendly team at Bell Equine, a leading equine hospital.
- Benefits: Supportive environment, training opportunities, and genuine client interaction.
- Why this job: Make a real impact in a fast-paced, rewarding role with horses.
- Qualifications: Customer service experience; veterinary knowledge is a plus but not essential.
- Other info: Part-time hours, Monday to Friday, perfect for students!
The predicted salary is between 13 - 16 £ per hour.
Part Time Meet & Greet Receptionist needed at Bell Equine! We are looking for a warm, professional, and highly organised Meet & Greet Receptionist to join our busy Equine Hospital. This is a key front of house role where you will be the first point of contact for our clients, providing a friendly welcome and ensuring a smooth, efficient admission process for horses arriving at the hospital.
About the Role
- Hours: 20 hours per week
- Working Pattern: Monday-Friday, 8:00am-12:00pm
- Location: To be based at our Hospital in Maidstone, Kent
As our Meet & Greet Receptionist, you will be responsible for delivering an exceptional client experience while supporting the clinical team with essential administrative tasks.
Key Responsibilities
- Client Welcome & Admissions
- Provide a warm, friendly and knowledgeable welcome to clients arriving onsite.
- Manage the meet and greet area and be the main point of contact for all arrivals.
- Complete admission paperwork accurately and efficiently.
- Take payments or deposits for procedures where required.
- Communicate clearly with the nursing team to hand over admissions and ensure all paperwork corresponds correctly with each patient.
- Documentation & Coordination
- Ensure consent forms and estimates are correct, complete, and ready for signing with the attending vet or nurse.
- Check PMS messages and the reception inbox regularly, ensuring all messages are actioned promptly.
- Frank and prepare outgoing post daily.
- Medication & Follow Up
- Check prescription collection boxes and follow up with clients regarding uncollected medication.
- Make outbound calls to chase, update, or schedule follow ups where required from prescription collection.
- General Administrative Support
- Assist with additional administrative tasks during quieter periods between client arrivals.
- Maintain a tidy, welcoming reception environment.
About You
We are looking for someone who is:
- Friendly, confident, and client focused, especially face to face
- Highly organised, with strong attention to detail
- Comfortable handling sensitive clinical paperwork and payments
- Able to communicate clearly with both clients and clinical staff
- Calm under pressure in a fast paced hospital environment
- Experienced in customer service (veterinary experience ideal but not essential)
What We Offer
- A supportive and welcoming team environment
- Training from our experienced reception and clinical teams
- The opportunity to play a vital role in the smooth running of a leading equine hospital
- A role with genuine client interaction and impact
Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Meet and Greet Equine Receptionist in Maidstone employer: Bell Equine
Contact Detail:
Bell Equine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meet and Greet Equine Receptionist in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bell Equine. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your meet and greet skills! Since this role is all about making clients feel welcome, think about how you would introduce yourself and handle different scenarios. A friendly smile and a confident approach can go a long way!
✨Tip Number 3
Prepare for common questions! Think about how you would respond to questions about handling sensitive paperwork or managing a busy reception area. We want to see that you can stay calm under pressure and keep things organised.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Meet and Greet Equine Receptionist in Maidstone
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness in your words. Remember, this role is all about making clients feel welcome!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had, especially if they relate to a veterinary or equine environment. We love seeing how you can fit into our team!
Attention to Detail: As a Meet & Greet Receptionist, being organised is key! Double-check your application for any typos or errors before submitting. A neat and tidy application reflects the kind of reception environment we aim to maintain at Bell Equine.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bell Equine!
How to prepare for a job interview at Bell Equine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Meet and Greet Receptionist. Familiarise yourself with the key tasks like client admissions, paperwork management, and communication with the clinical team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for clients, it's crucial to display your friendly and professional demeanour. Practice how you would greet clients and handle various scenarios. Think about examples from your past experiences where you provided excellent customer service, especially in high-pressure situations.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and ability to manage sensitive information. Be ready to discuss how you would handle a busy reception area or a difficult client. Having specific examples in mind will help you answer confidently and show that you're the right fit for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the workplace is the right fit for you.
