At a Glance
- Tasks: Engage with residents, manage communications, and ensure smooth project delivery.
- Company: Join Bell Building Projects, a leader in the construction industry for 40 years.
- Benefits: Competitive salary, generous pension, 32 days holiday, and professional development support.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: Customer care experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Resident Liaison Officer to join our team. The position will be permanent, based on site in Hull. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Key Responsibilities
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline.
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information required requests, feedback and/or complaints.
- Arrangement of intermittent public events, such as resident’s coffee morning, and similar ‘meet and greets’ together with resident’s meetings.
- Log all complaints, feedback and interaction within a recognised system together with any associated resolutions.
- Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident’s complaints.
- Work closely with our Site Project Manager to ensure a proper communication bridge.
Who We’re Looking For
- A proven track record in customer care and/or a customer focused environment.
- Exceptional communication and organisational skills.
- Work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Conversant in software packages such as Microsoft Excel, Word, Outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and a coherent and fluent English speaker.
- Patient, sincere and understanding.
Why Join BBP?
Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.
Diversity & Inclusion
Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
Resident Liaison Officer – Hull employer: Bell Building Projects Ltd
At Bell Building Projects, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Hull. With 40 years of industry excellence, we provide competitive salaries, generous benefits, and ample opportunities for professional development, ensuring our employees can thrive both personally and professionally. Join us to be part of a team that values communication, integrity, and community engagement, making a meaningful impact in the lives of building residents.
Contact Details:
Bell Building Projects Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer – Hull
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be articulate and clear. Try role-playing with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and have thought about how you can contribute to the team. Think about what you want to know regarding their projects and how they handle resident interactions.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to express your enthusiasm for the role and the company.
We think you need these skills to ace Resident Liaison Officer – Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer care experience and communication skills, as these are key for us in this position.
Showcase Your Skills:Don’t forget to mention your organisational skills and familiarity with software like Microsoft Excel and CRM systems. We want to see how you can manage a busy workload effectively!
Be Personable:Since this role involves liaising with residents, let your personality shine through! Use a friendly tone in your application to show us you’re articulate and approachable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bell Building Projects Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with residents and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've excelled in customer care or communication. Be ready to share these examples during the interview, especially those that highlight your ability to resolve complaints or manage resident interactions effectively. This will showcase your skills in a practical way.
✨Practice Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Show Your Organisational Skills
Since the role involves managing schedules and logging interactions, be prepared to discuss how you stay organised. Bring up any tools or methods you use to prioritise tasks and manage your workload. This will demonstrate that you can handle the demands of the position effectively.
