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For Companies At a Glance
- Tasks: Engage with residents, manage communications, and ensure smooth project delivery.
- Company: Join Bell Building Projects, a leader in construction with 40 years of excellence.
- Benefits: Competitive salary, generous pension, 32 days holiday, and professional development support.
- Why this job: Be the voice for residents and make a real difference in their living experience.
- Qualifications: Strong customer care skills, excellent communication, and organisational abilities.
- Other info: Inclusive workplace committed to diversity and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Bell Building Projects (BBP) has been a leader in the construction industry for 40 years, delivering high-performance projects with excellence and integrity. With a strong reputation and a secure pipeline of work through Q3 2027, including over £300m in tendered projects in 2024, we offer an exciting opportunity to join our team at a pivotal moment of growth.
Role
We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Glasgow. While the core activities are during normal working hours, there may be a requirement for out-of-hours liaison and communication as required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Responsibilities
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them apprised of our works and timeline, including when the precise location of our works directly impacts their flat location.
- Liaising with building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information, requests, feedback, and/or complaints. Contacts may be verbal or written and will require formal logging, information gathering and ultimately proper resolution.
- Arrangement of intermittent public events, such as residents coffee mornings and similar meetings, either pre-arranged or ad-hoc.
- Log all complaints, feedback and interactions within a recognized system, together with any associated resolutions, record information, rollouts, etc.
- Preparation of a monthly report on residents interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and saving of the same within the project server.
- Monitor and resolve residents\’ complaints.
- Work closely with the Site Project Manager to ensure a proper communication bridge.
Who We\’re Looking For
- A proven track record in customer care and/or a customer-focused environment.
- Exceptional communication and organizational skills.
- Ability to work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Positive, can-do attitude.
- Conversant in software packages such as Microsoft Excel, Word, Outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and a coherent and fluent English speaker.
- Patient, sincere and understanding.
Why Join BBP?
Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.
Diversity & Inclusion
Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
How to Apply
Applications are open to eligible UK residents. If you are ready to take the next step in your career and play a crucial role in our continued success, we want to hear from you!
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Resident Liaison Officer employer: Bell Building Projects Ltd
Contact Detail:
Bell Building Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry, especially those who might know someone at Bell Building Projects. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching BBP’s recent projects and their approach to resident liaison. Show us you’re genuinely interested in how we operate and how you can contribute to our success!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to be articulate and patient. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at BBP.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer care and communication, as these are key skills we're looking for at StudySmarter.
Showcase Your Skills: Don’t forget to mention your organisational skills and any experience with software like Microsoft Excel and CRM systems. We want to see how you can manage a busy workload effectively!
Be Personable: Since this role involves liaising with residents, it’s important to convey your positive attitude and ability to communicate clearly. Use examples that demonstrate your patience and understanding in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Good luck!
How to prepare for a job interview at Bell Building Projects Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with residents and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've excelled in customer care or communication. Be ready to share these examples during the interview, as they can illustrate your skills and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, showing that you’re proactive and engaged.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks and timelines, be prepared to discuss how you prioritise your workload. Bring up any tools or methods you use to stay organised, like CRM systems or project management software. This will highlight your ability to handle the demands of the position effectively.
