At a Glance
- Tasks: Engage with residents, manage communications, and support project delivery on site.
- Company: Join a reputable company with 40 years of industry excellence.
- Benefits: Competitive salary, generous pension, 32 days holiday, and professional development support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Customer care experience, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Resident Liaison Officer to join our team. The role will be based on site in Hull and will be permanent. While core activities occur during normal working hours, the position may require out‑of‑hours liaison and communication as needed. You will report directly to the Contracts Manager and play a pivotal role in managing interactions with building residents to support successful project delivery on site.
Key Responsibilities
- Prepare and circulate regular rollout programmes, scopes of work, and activity schedules to residents to keep them appraised of project timelines and any impacts on their flats.
- Liaise with building residents and the property manager throughout the duration of works on site.
- Serve as the first point of contact for residents seeking information, providing feedback, or lodging complaints, and manage these interactions verbally and in writing with formal logging, information gathering, and resolution.
- Arrange intermittent public events such as resident coffee mornings, meet‑and‑greet gatherings, and resident meetings – either pre‑arranged or ad‑hoc.
- Log all complaints, feedback, and interactions within a recognised system, documenting associated resolutions.
- Prepare a monthly report on resident interactions for inclusion in the overall monthly progress report to the client.
- Prepare minutes of meetings, distribute them to affected parties, and store them on the project server.
- Monitor and resolve resident complaints.
- Work closely with the Site Project Manager to ensure a proper communication bridge.
Who We’re Looking For
- A proven track record in customer care and/or a customer‑focused environment.
- Exceptional communication and organisational skills.
- Ability to work independently as well as collaboratively in a team.
- High professional standards aligned with honesty and integrity.
- A positive, ‘can‑do’ attitude.
- Comfortable with software packages such as Microsoft Excel, Word, Outlook, and notable CRM systems and processes.
- Ability to meet required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite, coherent, and fluent in English.
- Patient, sincere, and understanding.
Benefits
- Join a company with 40 years of industry excellence and a strong future pipeline.
- We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits.
- Enjoy annual salary reviews, discretionary performance‑based bonuses, and 32 days of holiday with a flexible bank holiday scheme.
- We actively support professional development and training, and business mileage is reimbursed.
- Our offices are fully accessible, ensuring an inclusive workplace for all.
Resident Liaison Officer in Kingston upon Hull employer: Bell Building Projects Ltd
Join a company with over 40 years of industry excellence, where your role as a Resident Liaison Officer in Hull will be pivotal in fostering strong relationships with residents and ensuring smooth project delivery. We pride ourselves on a supportive work culture that values professional development, offering competitive salaries, generous benefits, and a commitment to inclusivity, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities that pop up.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer care and communication skills. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Resident Liaison Officer in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer care experience and communication skills, as these are key for us in this position.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects before. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bell Building Projects Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing resident interactions and preparing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or resolved complaints. Practising how you articulate these examples can help you come across as articulate and confident during the interview.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your workload and prioritise tasks. You could mention specific tools or methods you use to stay organised, such as CRM systems or project management software, which will highlight your readiness for the position.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or upcoming projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
