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For Companies At a Glance
- Tasks: Engage with residents, manage communications, and ensure smooth project delivery.
- Company: Join Bell Building Projects, a leader in construction for 40 years.
- Benefits: Competitive salary, generous pension, flexible holidays, and professional development support.
- Why this job: Be the voice of residents and make a real difference in their living experience.
- Qualifications: Customer care experience, strong communication skills, and proficiency in Microsoft Office.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Bell Building Projects (BBP) has been a leader in the construction industry for 40 years, delivering high-performance projects with excellence and integrity. With a strong reputation and a secure pipeline of work through Q3 2027, including over £300m in tendered projects in 2024, we offer an exciting opportunity to join our team at a pivotal moment of growth.
The Role
We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Edinburgh. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Key Responsibilities
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline.
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information required requests, feedback and/or complaints.
- Arrangement of intermittent public events, such as resident’s coffee morning, and similar ‘meet and greets’ together with resident’s meetings.
- Log all complaints, feedback and interaction within a recognised system together with any associated resolutions.
- Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident’s complaints.
- Work closely with our Site Project Manager to ensure a proper communication bridge.
Who We’re Looking For
- A proven track record in customer care and/or a customer focused environment.
- Exceptional communication and organisational skills.
- Work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Conversant in software packages such as Microsoft Excel, Word, Outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and a coherent and fluent English speaker.
- Patient, sincere and understanding.
Why Join BBP?
Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.
Resident Liaison Officer – Edinburgh employer: Bell Building Projects Ltd
Contact Detail:
Bell Building Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer – Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry, especially those who might know someone at Bell Building Projects. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching BBP’s recent projects and their approach to resident liaison. Show us you’re genuinely interested in how we operate and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to be articulate and patient. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at BBP!
We think you need these skills to ace Resident Liaison Officer – Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer care experience and communication skills, as these are key for us at BBP.
Showcase Your Skills: Don’t forget to mention your proficiency in software like Microsoft Excel and CRM systems. We want to see how you can use these tools to enhance resident interactions and project delivery.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with BBP!
How to prepare for a job interview at Bell Building Projects Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with residents and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires exceptional communication skills, prepare examples from your past experiences where you've successfully interacted with customers or resolved complaints. Be ready to discuss how you would handle difficult situations with residents, showcasing your patience and understanding.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face as a Resident Liaison Officer and how you would address them. For instance, how would you manage a resident's complaint about noise from construction? Having clear, structured responses will impress the interviewers.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks effectively. Discuss any tools or methods you use to stay organised, especially when it comes to logging complaints and preparing reports. Showing that you can prioritise your workload will reassure them that you can handle the demands of the role.
