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For Companies At a Glance
- Tasks: Engage with residents, manage communications, and ensure smooth project delivery.
- Company: Bell Building Projects, a leading construction firm with 40 years of experience.
- Benefits: Competitive salary, generous pension, 32 days holiday, and professional development support.
- Why this job: Be the voice for residents and make a real difference in their living experience.
- Qualifications: Customer care experience, strong communication skills, and proficiency in Microsoft Office.
- Other info: Join a diverse team committed to inclusivity and career growth.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Bell Building Projects (BBP) is a well-established construction company with decades of experience delivering high-quality projects across the UK. We’re proud of our strong pipeline of work, which gives our teams long-term job security and the opportunity to grow with the business.
The Role
We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Bristol. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Key Responsibilities
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline.
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information required requests, feedback and/or complaints.
- Arrangement of intermittent public events, such as resident’s coffee morning, and similar such like ‘meet and greets’ together with resident’s meetings, either pre-arranged or ad-hoc.
- Log all complaints, feedback and interaction within a recognised system together with any associated resolutions.
- Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident’s complaints.
- Work closely with our Site Project Manager to ensure a proper communication bridge.
Who We’re Looking For
- A proven track record in customer care and/or a customer focused environment.
- Exceptional communication and organisational skills.
- Work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Conversant in software packages such as Microsoft Excel, Word, Outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and a coherent and fluent English speaker.
- Patient, sincere and understanding.
Why Join BBP?
Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.
Diversity & Inclusion
Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
How to Apply
Applications are open to eligible UK residents. If you are ready to take the next step in your career and play a crucial role in our continued success, we want to hear from you! For further company information or to discuss a specific project requirement, please get in touch by contacting us.
Resident Liaison Officer – Bristol employer: Bell Building Projects Ltd
Contact Detail:
Bell Building Projects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer – Bristol
✨Tip Number 1
Get to know the company inside out! Research Bell Building Projects, their projects, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you might bump into someone from BBP. A friendly chat can go a long way in making a memorable impression.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be articulate and clear. Role-play potential scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the BBP family.
We think you need these skills to ace Resident Liaison Officer – Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer care experience and communication skills, as these are key for us at BBP.
Showcase Your Skills: Don’t forget to mention your proficiency in software like Microsoft Excel and CRM systems. We love seeing candidates who can hit the ground running with tech!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This reflects the exceptional communication skills we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Bell Building Projects Ltd
✨Know Your Stuff
Before the interview, make sure you understand Bell Building Projects' mission and values. Familiarise yourself with their recent projects and how they engage with residents. This will show your genuine interest in the company and the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully handled resident complaints or feedback in the past. Be ready to demonstrate your ability to articulate clearly and listen actively during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage difficult situations with residents or stakeholders. Practise how you would approach these situations, focusing on your organisational skills and patience.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows you're engaged and serious about the position. You might ask about how they measure success in resident interactions or what challenges the team currently faces.