Social Media and CRM Executive

Who are we? Today is where the future becomes reality, and that’s why we believe that every “today” should be extraordinary. People-centric design and an obsession with details are at the core of what we do at Belkin. We empower people to get more life out of every single day with our extensive range of products delivering power, protection, connectivity, audio, and smart home solutions. From humble beginnings in a 1980s Southern California garage to celebrating over 40 years as a market leader and innovator, our ethos has always been about connection. As a diverse, global technology company, Belkin is still inspired and driven by the connection between people and technology.

What you’ll do As a member of the EMEA Social Media and CRM Marketing Team, you’ll play a key role in developing Belkin’s online presence, supporting the Social and CRM Manager to enhance the overall EMEA strategy. You’ll work across all core elements of organic and paid social media, influencer marketing, and CRM with the goal of increasing brand awareness, engagement, and sales revenue through innovative content and customer-centric experiences. Relationship management and attention to detail are critical, as you’ll be coordinating multiple projects, stakeholders, and deadlines simultaneously. You’ll be responsible for supporting the execution, delivery, and publishing of content across all EMEA social channels, while keeping a close eye on performance, trends, and best practices.

Who are you? You’re a problem solver and social native who knows your way around all major platforms. You’re proactive, data-driven, and comfortable fine-tuning what goes in-feed while spotting emerging opportunities on new platforms. You balance creative storytelling with performance insights and thrive in a fast-paced environment where collaboration and agility are key. We’re looking for someone with both the expertise to deliver best-in-class social and CRM marketing and the ambition to grow further within Belkin. If you’re passionate about social media, CRM, and creating meaningful connections with consumers, this role is for you.

How you’ll do it Your responsibilities will include:

• Coordinating content localisation with in-house translation and design teams.
• Conception, planning, coordination, and execution of integrated digital campaigns across all online channels (owned website, email marketing, social media).
• Creating engaging, on-brand content and copy that communicates technical product information in a consumer-friendly and compelling way.
• Supporting the scaling of our UGC and influencer program, including identifying micro-influencers and ambassadors to amplify brand reach.
• Acting as an active community manager: monitoring engagement, responding to comments, and recommending improvements for customer support and brand interactions.
• Assisting with paid social campaigns. From copywriting and creative input to optimisation and reporting.
• Monitoring and analysing social media and CRM performance using analytics tools, providing actionable insights.
• Supporting the development of data-driven email marketing campaigns, automated workflows, and personalised customer journeys.
• Collaborating with cross-functional teams to align social media and CRM activities with broader marketing initiatives, campaign calendars, and product launches.
• Staying ahead of industry trends, platform updates, and emerging technologies to keep Belkin competitive.
• Preparing monthly reports and presentations for stakeholders, with clear data storytelling.
• Supporting the management of agency relationships and being the day-to-day contact for social media partners.

Skills you’ll need

• 3–4 years of experience in social media marketing, digital marketing, or CRM roles (agency or in-house).
• Strong organisational skills with the ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent project management, timekeeping, and stakeholder management skills.
• Experience with major platforms including Meta, TikTok, YouTube, and LinkedIn (scheduling, publishing, and community management).
• Proven ability to support and optimise paid social campaigns.
• Experience creating socially native content at scale.
• Hands-on experience with enterprise-level CRM platforms (e.g. Salesforce Marketing Cloud, Klaviyo, HubSpot).
• Proficiency with analytics and reporting tools (e.g. Google Analytics, native social analytics) and confidence making data-driven recommendations.
• Excellent copywriting, editing, and communication skills with a creative flair.
• Analytical mindset with the ability to interpret data, identify trends, and adjust strategy accordingly.
• Fluent English required; proficiency in additional languages is a plus.
• Photoshop/Canva/video-editing skills are an advantage.
• Passion for tech and consumer electronics.
• Positive, collaborative, and proactive attitude.

What you’ll get in return

• Permanent Full Time (40 hours a week), Monday - Friday
• Competitive Salary, Benefits and Bonus Plan
• Flexible hybrid working (2-3 days office)
• Optional Private Health Insurance & Dental Insurance
• Pension
• Life Assurance & Income Protection Insurance
• Employee Assistance Programme
• 25 days holiday (increasing to 30 days after 5 years)