Technical Operations Manager

My client is a growing legal firm based in the Wythenshawe area. Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager. The Operations Manager is a senior operational role responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process – providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focused and more traditional operations roles.

Responsibilities

• Responsible for the firm’s operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems.
• Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads.
• Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports).
• Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites.
• Leadership of other members of the Operations Team providing operational support to other business functions.
• Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR).
• Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance.
• Co-ordinate closely with the Marketing and Communications team and other parties to ensure that new business sources are delivering effectively and tracking on new business outcomes is suitable for decision making.
• Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives.
• Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to.
• Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations.
• Contribute to the firm’s AI and data strategy, including identification of use cases, vendor assessment, and governance framework development.
• Work with other companies within the group to ensure effective systems and data management between companies.
• Various ad hoc duties commensurate with the role.

Person specification

• Experience in senior operations roles, ideally within a legal or other professional services firm.
• Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent).
• Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight.
• Experience using case management systems or CRM and understanding how data flows in and out of such systems.
• Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups.
• Experience managing a diverse range of role holders in a wider operational context.
• Strong commercial awareness with an understanding of how operational performance connects to financial outcomes.
• Comfortable working with analytics, data and reporting tools to translate information into clear business insights.
• Comfortable working in a fast-paced, evolving environment where change and transformation are constant.
• An excellent communicator with the ability to engage a broad range of stakeholders across the organisation.
• Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics.
• Understanding of cybersecurity and data security principles as they relate to data governance and system access management.

In return this role offers a competitive salary along with the opportunity to progress and develop within a commercial growing business.