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- Tasks: Lead a team to manage high-value client accounts and ensure exceptional service delivery.
- Company: Dynamic PE-backed serviced business in Knutsford with a focus on quality.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships and driving sustainable revenue growth.
- Qualifications: 5 years of experience in account management and proven leadership skills required.
- Other info: Collaborative culture with opportunities for continuous improvement and professional development.
The predicted salary is between 36000 - 60000 £ per year.
I have been retained by a PE backed serviced business based in the Knutsford area to recruit a Client Services Manager. Reporting to the Commercial Director, this role has the responsibility for the management of the Key Account Managers, overseeing the company’s portfolio of high-value commercial clients. This role ensures exceptional service delivery, client retention, and sustainable revenue growth through strategic relationship management and efficient administration of the client management system. The position requires balancing people leadership, client engagement, and operational excellence to uphold the company’s reputation for quality and reliability.
The main duties of the role will include:
- Lead and mentor a team of Key Account Managers responsible for daily client communication, service quality, and contract fulfilment.
- Serve as the senior point of contact for major commercial clients, ensuring satisfaction through proactive relationship management and issue resolution.
- Develop account strategies to drive contract renewals, service expansion, and long-term partnerships.
- Oversee the administration, maintenance, and improvement of the client management system to support efficient scheduling, reporting, and billing.
- Collaborate with Operations, Estimating, and Finance teams to ensure client commitments align with capacity, budgets, and profitability goals.
- Monitor performance metrics (e.g., service quality scores, retention rates, and contract profitability) to identify improvement opportunities.
- Lead weekly/monthly/quarterly reviews with key clients, presenting performance analyses, service recommendations, and value demonstrations.
- Support the sales process by providing insights on client needs and recommending upsell or cross-sell opportunities.
- Drive continuous improvement in account management processes and team training.
- Preparation of monthly department Board report.
The right candidate for the role will have:
- 5 years of experience managing commercial maintenance accounts or similar service-based business accounts.
- Proven leadership experience managing teams and building strong client relationships.
- Hands-on understanding of resolving operational issues, reactive maintenance planning, and service contract management.
- Experience with CRM or client management platforms.
- Strong communication, negotiation, and presentation skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficient in Microsoft Excel.
Payroll Officer in Swinton employer: Belinda Roberts Ltd
Contact Detail:
Belinda Roberts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Officer in Swinton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in managing client relationships and leading teams. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Payroll Officer in Swinton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Officer role. Highlight relevant experience and skills that match the job description, like your leadership experience and client management expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention specific examples of your achievements in managing client relationships and improving service delivery.
Showcase Your Skills: Don’t forget to highlight your skills in CRM systems and Microsoft Excel. These are key for the Payroll Officer position. We love seeing candidates who can demonstrate their technical abilities alongside their people skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Belinda Roberts Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance metrics relevant to the role, like service quality scores and retention rates. Being able to discuss these figures confidently will show that you understand the importance of data in managing client relationships.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or resolved conflicts. This will demonstrate your ability to manage and inspire a team of Key Account Managers.
✨Understand the Client Management System
Brush up on your knowledge of CRM platforms and be ready to discuss how you’ve used them in previous roles. Highlight any improvements you’ve made to processes or systems, as this will show your proactive approach to operational excellence.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific client situations or operational challenges. Practising your responses will help you articulate your problem-solving skills and your ability to maintain strong client relationships under pressure.
