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- Tasks: Lead a team to manage key accounts and ensure exceptional client service.
- Company: Dynamic PE-backed serviced business in Knutsford with a focus on quality.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships and driving business success.
- Qualifications: 5+ years in account management, leadership skills, and CRM experience required.
- Other info: Join a collaborative team dedicated to operational excellence and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
I have been retained by a PE backed serviced business based in the Knutsford area to recruit a Client Services Manager. Reporting to the Commercial Director, this role has the responsibility for the management of the Key Account Managers, overseeing the company’s portfolio of high-value commercial clients. This role ensures exceptional service delivery, client retention, and sustainable revenue growth through strategic relationship management and efficient administration of the client management system. The position requires balancing people leadership, client engagement, and operational excellence to uphold the company’s reputation for quality and reliability.
The main duties of the role will include:
- Lead and mentor a team of Key Account Managers responsible for daily client communication, service quality, and contract fulfilment.
- Serve as the senior point of contact for major commercial clients, ensuring satisfaction through proactive relationship management and issue resolution.
- Develop account strategies to drive contract renewals, service expansion, and long-term partnerships.
- Oversee the administration, maintenance, and improvement of the client management system to support efficient scheduling, reporting, and billing.
- Collaborate with Operations, Estimating, and Finance teams to ensure client commitments align with capacity, budgets, and profitability goals.
- Monitor performance metrics (e.g., service quality scores, retention rates, and contract profitability) to identify improvement opportunities.
- Lead weekly/monthly/quarterly reviews with key clients, presenting performance analyses, service recommendations, and value demonstrations.
- Support the sales process by providing insights on client needs and recommending upsell or cross-sell opportunities.
- Drive continuous improvement in account management processes and team training.
- Preparation of monthly department Board report.
The right candidate for the role will have:
- 5+ years of experience managing commercial maintenance accounts or similar service-based business accounts.
- Proven leadership experience managing teams and building strong client relationships.
- Hands-on understanding of resolving operational issues, reactive maintenance planning, and service contract management.
- Experience with CRM or client management platforms.
- Strong communication, negotiation, and presentation skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficient in Microsoft Excel.
Sales Account Manager employer: Belinda Roberts Ltd
Contact Detail:
Belinda Roberts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, values, and recent projects. We want you to walk in confidently, ready to discuss how your experience aligns with their needs and how you can drive client satisfaction and retention.
✨Tip Number 3
Showcase your leadership skills during interviews! Be ready to share examples of how you've successfully managed teams and built strong client relationships. We believe that demonstrating your ability to lead and mentor will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. We’re all about making connections, so let’s keep that communication going!
We think you need these skills to ace Sales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Account Manager role. Highlight your experience in managing commercial accounts and leading teams, as well as any specific achievements that demonstrate your ability to drive client satisfaction and revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on understanding of operational issues and how you've successfully built strong client relationships in the past.
Showcase Your Skills: Don’t forget to showcase your skills in communication, negotiation, and problem-solving. These are key for the role, so provide examples of how you've used these skills to resolve issues or improve service delivery in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Belinda Roberts Ltd
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of managing high-value commercial clients.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and client relationships. Be ready to discuss specific situations where you successfully mentored team members or resolved client issues.
✨Familiarise with CRM Systems
Since the role involves overseeing a client management system, brush up on your knowledge of CRM platforms. If you have experience with specific systems, be sure to mention them and how they contributed to operational excellence.
✨Prepare for Performance Metrics Discussion
Think about how you've monitored and improved performance metrics in previous roles. Be prepared to discuss how you would approach service quality scores, retention rates, and contract profitability in this new position.
