At a Glance
- Tasks: Manage meter installations and resolve data queries while liaising with customers and partners.
- Company: Fast-growing utilities business based in Bury, focused on smart meter solutions.
- Benefits: Competitive salary, bonuses, career progression, and development opportunities.
- Other info: Flexible work environment with opportunities to learn and grow.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
The predicted salary is between 31500 - 38500 £ per year.
Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role includes contacting customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.
Reporting to the team leader, duties of the role will include:
- The management of all meter installations, exchanges, and removal
- Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct
- Resolving any issues that may arise from incorrect meter data in a timely and effective manner
- Managing and remedying industry meter reading rejections
- Liaising with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
- Supporting the business with its smart meter roll-out strategy
- Ensuring meter readings are obtained and submitted to the industry within a specified timeframe
The right candidate will have:
- Good verbal and written communication skills
- Strong organisational skills
- Able to prioritise within a busy challenging environment
- Excellent attention to detail and a high level of accuracy in all areas of work
- The initiative to propose solutions, act independently and have the confidence to effectively challenge the status quo
- Flexible approach to work with a willingness to be involved in other areas of the business as required
- Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
- Ability to successfully persuade, influence and negotiate with internal and external parties
A plus would be:
- Proven working knowledge of MS Office including MS Excel
- Experience of an operations function within an energy supplier
- Advanced working knowledge of MS Office including advanced MS Excel
In return, a competitive salary is offered along with bonus, progression, and development within a fast-growing business.
Smart Meter Customer Service in Manchester employer: Belinda Roberts Ltd
Belinda Roberts Ltd is an exceptional employer located in Greater Manchester, offering a supportive work culture that prioritises employee development and growth. With comprehensive training and a clear progression path to a Business Development Manager role, this entry-level position is perfect for those looking to kickstart their career in sales while enjoying a collaborative and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Meter Customer Service in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Belinda Roberts Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Belinda Roberts Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart Meter Customer Service in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Belinda Roberts Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Belinda Roberts Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Belinda Roberts Ltd!
How to prepare for a job interview at Belinda Roberts Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
