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- Tasks: Manage customer queries and provide top-notch service in a growing team.
- Company: Dynamic service-based business in Bury, focused on quality and customer satisfaction.
- Benefits: Competitive salary, bonuses, perks, and opportunities for career progression.
- Why this job: Join a motivated team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Excel and Outlook.
- Other info: Exciting growth opportunities in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Service based business based in the Bury area requires a number of Customer Service Advisors. These roles are due to growth and are in addition to the Customer Service roles. The primary function of this role is managing all account queries through a first-class customer centric approach. As an independent service provider, my client’s strength is in the quality of their service reflected in the knowledge and enthusiasm of its staff.
Reporting to the Customer Service Team Leader, duties of this role include:
- Act as the primary point of contact between the business and its key accounts
- Manage and resolve a wide range of account queries
- Continuously develop the service offering to key accounts
- Communicate any billing issues to the billing team
- Be the primary point of contact for the customer roll out programs, making the business aware of any challenges and performance of the program
- Ensure all the data sent to the correct people is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
- Support the launch of new products or services through effective internal and external communication
- Make the business aware of competitors and their offerings in the market
- Support back-office in providing aftersales support and customer care
- Various standard and ad hoc reporting
The right candidate will have:
- Excellent organisational skills
- Self-motivated
- Excellent verbal and written communication skills
- Good arithmetic skills
- Computer literate with strong Excel and Outlook skills
- Excellent attention to detail
- Good at working as part of a team and individually
In return, this role offers a motivated work environment, excellent package including bonus and perks. This role also offers career progression to the right person.
Customer Services employer: Belinda Roberts Ltd
Contact Detail:
Belinda Roberts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing account queries, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight your organisational skills and any relevant experience in managing account queries to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our customer-centric approach. Don’t forget to mention your excellent communication skills!
Showcase Your Attention to Detail: In a service-based business, attention to detail is key. Make sure your application is free from typos and errors. This shows us you care about quality and accuracy, which is crucial for managing account queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Belinda Roberts Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Research their customer service approach and be ready to discuss how you can contribute to their growth and maintain that first-class service they pride themselves on.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples of how you've successfully managed account queries or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about their customer service strategies, showing your enthusiasm and engagement.
✨Be a Team Player
Emphasise your ability to work both independently and as part of a team. Share experiences where you've collaborated with others to achieve a common goal, especially in customer service settings. This will show that you’re not just focused on individual success but also on contributing to the team's overall performance.
