Customer Service Delivery Advisor

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This service-based business, located in the Bury area, is seeking a Customer Service Delivery Advisor. This role is due to growth and is in addition to existing Customer Service roles. The primary responsibility is managing all account queries with a customer-centric approach. The company prides itself on service quality, reflected in the knowledge and enthusiasm of its staff.

Reporting to the Customer Service Team Leader, duties include:

1. Act as the primary contact for key accounts.
2. Manage and resolve account queries.
3. Develop the service offering to key accounts.
4. Communicate billing issues to the billing team.
5. Coordinate customer roll-out programs, reporting challenges and performance.
6. Ensure data accuracy and communicate issues and timescales to managing agents.
7. Support the launch of new products/services through effective communication.
8. Monitor competitors and market offerings.
9. Provide aftersales support and customer care.
10. Generate standard and ad hoc reports.

The right candidate will have:

• Excellent organizational skills.
• Self-motivation.
• Strong verbal and written communication skills.
• Good arithmetic skills.
• Proficiency in Excel and Outlook.
• Attention to detail.
• Ability to work independently and as part of a team.

In return, the role offers a motivating environment, an excellent package including bonuses and perks, and career progression opportunities for the right person.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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