At a Glance
- Tasks: Manage meter installations and resolve data queries while liaising with customers and partners.
- Company: Fast-growing utilities business based in Bury, focused on smart meter solutions.
- Benefits: Competitive salary, bonuses, career progression, and development opportunities.
- Other info: Flexible work environment with opportunities to learn and grow.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role includes contacting customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.
Reporting to the team leader, duties of the role will include:
- The management of all meter installations, exchanges, and removal
- Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct
- Resolving any issues that may arise from incorrect meter data in a timely and effective manner
- Managing and remedying industry meter reading rejections
- Liaising with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
- Supporting the business with its smart meter roll-out strategy
- Ensuring meter readings are obtained and submitted to the industry within a specified timeframe
The right candidate will have:
- Good verbal and written communication skills
- Strong organisational skills
- Able to prioritise within a busy challenging environment
- Excellent attention to detail and a high level of accuracy in all areas of work
- The initiative to propose solutions, act independently and have the confidence to effectively challenge the status quo
- Flexible approach to work with a willingness to be involved in other areas of the business as required
- Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
- Ability to successfully persuade, influence and negotiate with internal and external parties
A plus would be:
- Proven working knowledge of MS Office including MS Excel
- Experience of an operations function within an energy supplier
- Advanced working knowledge of MS Office including advanced MS Excel
In return, a competitive salary is offered along with bonus, progression, and development within a fast-growing business.
Smart Meter Customer Service in Bury employer: Belinda Roberts Ltd
Join a dynamic and rapidly expanding utilities business in the Bury area, where your contributions as a Smart Meter Customer Service professional will be valued and rewarded. With a strong emphasis on employee development, a supportive work culture, and competitive benefits including bonuses, this company offers a unique opportunity to grow within a vital sector while making a meaningful impact on customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Meter Customer Service in Bury
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about their smart meter roll-out strategy. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and stakeholders, try role-playing common scenarios with a friend. This will help you feel more confident when discussing meter data queries during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed tight deadlines or resolved issues in previous roles. This will demonstrate that you can handle the pressures of the job effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Smart Meter Customer Service in Bury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you fit into our team, so don’t hold back on showcasing your communication and organisational skills!
Show Off Your Attention to Detail:Since accuracy is key in this role, be sure to proofread your application for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, reflecting the high standards we uphold at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We love a good story, but make sure you’re also demonstrating your ability to communicate effectively under pressure, just like you would in the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Belinda Roberts Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with smart meters, their installation processes, and the common issues that arise. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved conflicts or explained complex information clearly. This will demonstrate your ability to liaise with various stakeholders.
✨Organisational Skills are a Must
Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could share specific tools or methods you use to stay organised, like to-do lists or project management software. This will highlight your ability to handle tight deadlines.
✨Be Solution-Oriented
Prepare to talk about instances where you've identified problems and proposed effective solutions. This could be anything from improving a process to resolving a customer issue. Showing that you can think critically and act independently will impress the interviewers.
