At a Glance
- Tasks: Provide top-notch customer support and resolve enquiries with a proactive approach.
- Company: Join Believe Housing, a supportive and inclusive team focused on customer experience.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a positive culture.
- Other info: Flexible working arrangements and opportunities for personal growth and development.
- Why this job: Make a real impact by helping customers and contributing to a great team environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 27073 - 28426 £ per year.
About the Role
We’re looking for two Customer Experience Advisors, one permanent and one 12‑month fixed term, to join the Believe Housing team.
The role provides first‑point‑of‑contact resolution to customers through all access channels, offering professional advice and assistance related to the delivery of the organization’s services.
The Advisor is an effective member of the Customer Experience Team, delivering outstanding service to all customers in line with the organization’s vision and values.
Your working arrangements will be flexible and based on the needs of the role, our customers and your preferences.
The office locations are Seaham and Bishop Auckland, with a required on‑site presence for part of the week.
Key Responsibilities
- Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person.
- Take ownership of the enquiry, adopting a proactive and positive approach to ensure an outstanding customer experience.
- Accurately complete all administration work in a timely manner in accordance with policies and procedures.
- Validate customer information and update appropriate IT systems and records as required.
- Achieve personal KPI’s and effectively contribute to the achievement of all team targets.
- Remain flexible and open to a changing environment, embracing training and support to overcome obstacles and ensure customers receive brilliant service.
- Contribute to the induction and training of new team members.
Benefits
- Competitive salary of £27,073 – £28,426 per annum.
- Up to 33 days annual leave, plus four volunteering days.
- Competitive pension scheme.
- Access to health and care scheme.
- Flexible working that supports wellbeing.
- Positive, inclusive culture where growth and development are genuinely encouraged.
- Additional Information
We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.
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Customer Experience Advisor — Flexible, Impactful Support in Seaham employer: Believe Housing
At believe housing, we pride ourselves on being an excellent employer that values flexibility and impact in our work culture. Our Gas Compliance Auditor role offers a unique opportunity to contribute to community safety while enjoying a supportive environment that fosters professional growth and continuous improvement. With a commitment to employee development and a focus on delivering high-quality services, you will find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor — Flexible, Impactful Support in Seaham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Believe Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Believe Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor — Flexible, Impactful Support in Seaham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Believe Housing:Your cover letter is your chance to shine! Tell us why you want to work at Believe Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Believe Housing!
How to prepare for a job interview at Believe Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
