At a Glance
- Tasks: Provide outstanding customer service and resolve enquiries efficiently.
- Company: Join believe housing, a supportive and inclusive organisation.
- Benefits: Competitive salary, up to 33 days leave, flexible working, and healthcare scheme.
- Other info: Embrace a dynamic work environment with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 27073 - 28426 £ per year.
We’re on the lookout for two Customer Experience Advisors to join the believe housing team, on a 12-month fixed term basis. We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.
A flexible approach that works for you: We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks. Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on‑site presence for part of the week.
About the role: Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation’s services. You will be expected to be an effective member of the Customer Experience Team providing outstanding services direct to all customers in line with the vision and values of the organisation.
Your responsibilities will include:
- Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.
- Accurately complete all administration work in a timely manner and in accordance with policies and procedures.
- Validate customer information and update appropriate I.T. systems and records as required in a timely manner.
- Achieve personal KPI’s and effectively contribute to achievement of all team targets.
- Be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.
- Contribute to the induction and training of new team members.
What’s on offer? Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged. Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.
We offer a competitive salary of £27,073 – £28,426 per annum and:
- Up to 33 days annual leave, plus four volunteering days.
- Access to our healthcare scheme.
- Flexible working that supports your wellbeing.
- A positive, inclusive culture where growth and development are genuinely encouraged.
If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you. We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.
Closing date for applications is 11.59pm on Sunday 07 June 2026. All applicants must go through our website.
Customer Experience Advisor in Seaham employer: Believe Housing
At believe housing, we pride ourselves on being a supportive and inclusive employer, dedicated to fostering a flexible work environment that prioritises employee wellbeing and growth. Our culture encourages collaboration and innovation, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences. With competitive salaries, generous leave policies, and a commitment to personal development, working in Seaham or Bishop Auckland offers a unique opportunity to thrive in a family-friendly organisation that truly believes in life without barriers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Seaham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on believe housing. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Customer Experience Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Believe housing is looking for someone who fits into their inclusive culture. Don’t be afraid to let your character shine through during the interview. Share personal stories that highlight your customer service skills and how you’ve made a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor in Seaham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Customer Experience Advisor role shine through. We want to see how your personal values align with our mission of providing outstanding service and creating a supportive environment.
Be Specific About Your Skills:Highlight specific skills and experiences that relate directly to the responsibilities mentioned in the job description. We’re looking for examples of how you’ve successfully resolved customer enquiries or contributed to team targets in the past.
Keep It Simple and Clear:Remember, we believe in keeping things simple! Make sure your application is easy to read and free from jargon. Use clear language to describe your experiences and how they make you a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all the necessary information and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Believe Housing
✨Know the Company Values
Before your interview, take some time to understand the core values of believe housing. They emphasise a supportive and inclusive culture, so think about how your personal values align with theirs. Be ready to share examples of how you've demonstrated similar values in your previous roles.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, you'll be the first point of contact for customers. Prepare specific examples of how you've successfully resolved customer enquiries in the past. Highlight your proactive approach and ability to take ownership of issues, as this will resonate well with the interviewers.
✨Embrace Flexibility
The role requires a flexible approach, so be prepared to discuss how you adapt to changing environments. Think of instances where you've had to adjust your working style or approach to meet customer needs or team goals. This shows that you're open to growth and can thrive in dynamic situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with what you're looking for.
