Planner

We\’re on the lookout for a Planner to join the believe housing team on a 12-month fixed term basis.

Are you a forward thinking, innovative and a \’can do\’ person? then we are interested in you.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren\’t sure you meet 100% of the criteria but think you would be great in this role, don\’t let that stop you; we would love to hear from you. We\’re interested in your skills, knowledge and experience, as well as your personal values. We\’re committed to supporting everyone here at believe housing and being an inclusive organisation.

About the role

The Planner will ensure that believe housing\’s Property Repairs Planning Team delivers a flagship service that is great, consistent and modern to both internal and external stakeholders. Providing a high performing planning function for customers and team members and effectively using resources to maximise productivity and deliver a right first-time service whilst bringing to life the vision and values of the organisation.

The successful candidate will:

• Work closely with Managers, Team Leads, Coordinators and Operatives within the Property Repairs Team (Repairs, Voids, Gas, Electrical and Infrastructure) to provide a high-quality planning function
• Work collaboratively across the organisation with Customer Services, Neighbourhoods and Assets teams to provide a consistent and joint approach, including continuous improvement of service delivery
• Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and team members to ensure works are completed appropriately & accurately
• Ensure the customer is at the heart of decision making and all enquiries are dealt with during, or immediately following, the first contact with the customer
• Be responsible for updating and maintaining detailed records of works completed. including scheduling and housing operating systems, compliance programmes, repairs activities and other specialist functions
• Assist the Scheduling Team Leader in reviewing/developing new operational procedures that will enhance customer experience to ensure efficient ways of working.

What\’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £30,204 – £31519 per annum, some of our top benefits and rewards include:

From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible \’working the believe way\’ patterns that put your wellbeing front and centre, there\’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we\’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We\’re looking forward to hearing from you.

If you wish to find out more about this opportunity contact Paul Hughes Repairs Team Leader at

· Closing date for applications is 23.59pm on Thursday 4 December 2025

· All applicants must go through our website.

· Interview date to be confirmed.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £30,959.00-£32,306.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• On-site parking
• Paid volunteer time
• Sabbatical
• Sick pay
• Work from home

Work Location: Hybrid remote in Seaham SR7 7TT

Application deadline: 04/12/2025