Repairs Team Leader in North East

We’re on the lookout for a Repairs Team Leader to join the believe housing team. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible. We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value. Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager). Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

About the role: The Repairs Team Lead will work in conjunction with Property Repairs Senior Leadership Team to ensure that believe Property Repairs Team is developed as a flagship service that is great, consistent and modern. Leading a high performing team, delivering an excellent customer experience whilst balancing cost, quality and risk.

The successful candidate will:

• Be responsible for managing the operational delivery of the organisations Repairs Team including the effective management of all resources required to deliver a great service whilst optimising performance, cost and risk.
• Provide supervision, leadership and guidance to develop and motivate staff to deliver the highest quality operational delivery service to internal and external stakeholders whilst providing excellent lines of communication between managers, co-ordinators and the trade workforce.
• Ensure compliance with Health & Safety legislation and regulations is managed and monitored within day-to-day operations, whilst establishing a holistic culture of safety across the directorate.
• Promote the customer’s voice through the analysis and action of customer feedback and ensure that it is the golden thread within all decisions and actions relating to the Property Repairs experience.
• Create and sustain a high performing team ensuring that business KPIs and operational performance targets are delivered whilst promoting continuous improvement.

What’s on offer? Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you. As well as a competitive salary of £48,458 - £49,806 per annum, some of our top benefits and rewards include: From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there’s really a lot on offer. Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you. Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch. If you wish to find out more about this opportunity contact Jon Kitson, Repairs and Property Experience Manager at jon.kitson@believehousing.co.uk. Closing date for applications is 23.59pm on Wednesday 11 February 2026. All applicants must go through our website.