Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent leasehold services and resolve customer queries effectively.
- Company: Join believe housing, a supportive and inclusive organisation.
- Benefits: Competitive salary, up to 33 days leave, flexible working, and career development.
- Why this job: Make a real difference while growing your skills in a rewarding environment.
- Qualifications: Experience in leasehold matters and strong communication skills.
- Other info: Flexible working patterns available to suit your lifestyle.
The predicted salary is between 37691 - 39036 £ per year.
We’re on the lookout for a Leaseholder Officer to join the believe housing team. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation. Although this role is advertised as full‑time, we will consider part‑time, job share and alternative working pattern proposals where possible. Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager). Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an off‑site and on‑site presence as per business need when required.
About the role
The Leaseholder Officer will provide an excellent, compliant leasehold service that ensures all statutory/contractual obligations are met, service charges are accurately set and recovered, customer queries are resolved promptly, and communal areas are managed effectively. The successful candidate will:
- You will be the organisation’s subject matter expert for all leasehold matters, Section 20 consultations and service charge recovery, supporting the organisation’s asset strategy and financial performance.
- Act as the first point of contact for leaseholders and freeholders, delivering timely and accurate advice around lease obligations, service charges, repairs responsibilities, alterations, consents and our policies.
- Manage a caseload of complex enquiries and disputes, negotiating pragmatic resolutions and escalating to legal services where necessary.
- Undertake visits to leaseholders to carry out inspections, resolve queries and commence enforcement action where required.
- Prepare information for Leasehold Property Enquiry (LPE) packs and respond to enquiries in relation to the sale, assignment and purchase of a leasehold property.
- Assist leaseholders with their right to collective enfranchisement, liaising with legal services as necessary.
What’s on offer?
Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you. As well as a competitive salary of £37,691 to £39,036 per annum, we offer some great benefits and rewards. From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there’s really a lot on offer. Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.
Apply now
If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you. If you wish to find out more about this opportunity, contact Stacey Nichol Strategic Asset Manager at Stacey.nichol@believehousing.co.uk.
Closing date for applications is 11.59pm on Wednesday 25 February 2026. All applicants must go through our website.
Leaseholder Officer in North East employer: Believe Housing
Contact Detail:
Believe Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leaseholder Officer in North East
✨Tip Number 1
Get to know the company culture! Before your interview, check out believe housing's values and mission. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the Leaseholder Officer role. We want to hear about your problem-solving abilities and how you've handled complex enquiries in the past.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows your enthusiasm and helps you understand if this role is the right fit for you. Think about what you want to know about the team and the challenges they face.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it’s a great opportunity to reiterate your interest in the position and why you’d be a perfect fit.
We think you need these skills to ace Leaseholder Officer in North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of leaseholders and how your values align with ours.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that match the job description. We’re interested in what you can bring to the table, so don’t be shy about showcasing your expertise in leasehold matters!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Leaseholder Officer role.
Apply Through Our Website: Remember, all applications need to go through our website. It’s the best way for us to keep track of everything and ensure your application gets the attention it deserves. So, don’t forget to hit that apply button!
How to prepare for a job interview at Believe Housing
✨Know Your Leasehold Stuff
Make sure you brush up on leasehold matters, especially Section 20 consultations and service charge recovery. Being able to discuss these topics confidently will show that you're the subject matter expert they’re looking for.
✨Showcase Your Customer Service Skills
As a Leaseholder Officer, you'll be the first point of contact for leaseholders. Prepare examples of how you've resolved customer queries or disputes in the past. Highlight your negotiation skills and ability to find pragmatic solutions.
✨Demonstrate Flexibility
Since the role requires both off-site and on-site presence, be ready to discuss how you can adapt to different working patterns. Share any experiences where you successfully managed your time and workload flexibly.
✨Align with Their Values
Believe housing values personal values and inclusivity. Think about how your own values align with theirs and be prepared to share specific examples that demonstrate your commitment to making a difference in the community.