Hybrid Customer Experience Advisor — Flexible, Inclusive Team in Bishop Auckland

We're on the lookout for two Customer Experience Advisors to join the believe housing team, one permanent and one 12-month fixed term position. We believe in life without barriers, if you think you'd be great in the role, we want to hear from you. We're interested in your skills, experience and personal values and we're committed to being a supportive and inclusive employer.

A flexible approach that works for you. We're a family friendly organisation, and we encourage everyone to 'work the believe way'; keeping things simple, focusing on what matters and removing unnecessary tasks. Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role: Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services. You will be expected to be an effective member of the Customer Experience Team providing outstanding services direct to all customers in line with the vision and values of the organisation.

Your responsibilities will include:

• Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.
• Accurately complete all administration work in a timely manner and in accordance with policies and procedures.
• Validate customer information and update appropriate I.T. systems and records as required in a timely manner.
• Achieve personal KPI's and effectively contribute to achievement of all team targets.
• Be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.
• Contribute to the induction and training of new team members.

Our people are our greatest strength, and we're committed to helping you grow, stay curious, and thrive. At believe housing, we've created a supportive, inclusive culture where ideas are welcomed and development is encouraged. Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That's why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £27,073 - £28,426 per annum and:

• Up to 33 days annual leave, plus four volunteering days.
• Access to our healthcare scheme.
• Flexible working that supports your wellbeing.
• A positive, inclusive culture where growth and development are genuinely encouraged.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

Closing date for applications is 11.59pm on Sunday, 2 August 2026. All applicants must go through our website. Interviews to be confirmed.

If you believe that you demonstrate our values and can bring something special to this role, then we are looking forward to hearing from you.