Believe Housing Limited is seeking a Customer Insight Team Leader on a two-year fixed term basis. The role has operational responsibility for the Customer Insight (complaints) Team and requires on-site presence part of the week at Seaham or Bishop Auckland.
You will lead and develop a team of Advisors and Administrators, coach, ensure regulatory standards around complaint handling, and drive continuous improvement, serving as escalation point for complex cases and Housing Ombudsman
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Customer Insight Team Leader (Fixed Term) – Hybrid in Bishop Auckland employer: Believe Housing Limited
Believe Housing Limited is an excellent employer that prioritises employee well-being and professional growth within a supportive work culture. Located in the vibrant community of Bishop Auckland, we offer competitive benefits, ongoing training opportunities, and a commitment to safety and customer satisfaction, making it a rewarding place for those looking to make a meaningful impact in their roles.
