At a Glance
- Tasks: Provide outstanding customer service and resolve enquiries efficiently.
- Company: Join believe housing, a supportive and inclusive employer.
- Benefits: Competitive salary, up to 33 days leave, flexible working, and healthcare scheme.
- Other info: Embrace a dynamic work environment with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 27073 - 28426 £ per year.
We’re on the lookout for two Customer Experience Advisors to join the believe housing team, one permanent and one 12-month fixed term position. We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.
A flexible approach that works for you. We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks. Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on‑site presence for part of the week.
About the role
Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation’s services. You will be expected to be an effective member of the Customer Experience Team providing outstanding services direct to all customers in line with the vision and values of the organisation.
Your responsibilities will include:
- Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.
- Accurately complete all administration work in a timely manner and in accordance with policies and procedures.
- Validate customer information and update appropriate I.T. systems and records as required in a timely manner.
- Achieve personal KPI’s and effectively contribute to achievement of all team targets.
- Be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.
- Contribute to the induction and training of new team members.
Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged. Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.
We offer a competitive salary of £27,073 – £28,426 per annum and:
- Up to 33 days annual leave, plus four volunteering days.
- Access to our healthcare scheme.
- Flexible working that supports your wellbeing.
- A positive, inclusive culture where growth and development are genuinely encouraged.
We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.
Closing date for applications is 11.59pm on Sunday, 2 August 2026. All applicants must go through our website. Interviews to be confirmed.
If you believe that you demonstrate our values and can bring something special to this role, then we are looking forward to hearing from you.
Customer Experience Advisor (full time) in Bishop Auckland employer: Believe Housing Limited
At believe housing, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our flexible working arrangements and family-friendly policies ensure that you can balance your professional and personal life while contributing to transformative projects in the Durham area. With a strong focus on employee growth, a supportive culture, and a commitment to inclusivity, we empower our team members to thrive and make a real difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (full time) in Bishop Auckland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Believe Housing Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Believe Housing Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor (full time) in Bishop Auckland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Believe Housing Limited:Your cover letter is your chance to shine! Tell us why you want to work at Believe Housing Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Believe Housing Limited!
How to prepare for a job interview at Believe Housing Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
