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- Tasks: Oversee maintenance of electric vehicle charging network and provide technical support.
- Company: Join a forward-thinking company leading the EV revolution.
- Benefits: Competitive salary, bonus scheme, and generous annual leave.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Be part of the green energy movement and make a real difference.
- Qualifications: Strong organisational skills and proficiency in Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
The role involves overseeing reactive and planned maintenance of the electric vehicle charging network, coordinating field maintenance contractors, providing remote technical support, ensuring compliance with PCPR 2023, and reporting operational data.
Reactive & Planned Maintenance
- Own the reactive maintenance process end‑to‑end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
- Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed and completed on time.
- Monitor open work orders daily, identify blockers and elevate SLA breach risks to the Network Operations Manager.
- Maintain accurate asset, fault and resolution records to support reporting and audit requirements.
Contractor Coordination
- Act as the primary day‑to‑day operational contact for Believ’s nationwide field maintenance contractor.
- Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
- Track contractor performance against SLA, flag trends or recurring shortfalls to the Network Operations Manager.
Remote Technical Support
- Provide first‑line remote technical assistance to field engineers across Alfen, Etrel, Tritium and Wallbox charger hardware.
- Triage and diagnose faults using back‑office CPO platform data before dispatching engineers where avoidable.
- Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first‑time fix rates.
PCPR 2023 Compliance
- Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
- Keep compliance evidence packs audit‑ready and flag assets approaching uptime thresholds to the Network Operations Manager.
Reporting & Data
- Produce regular reporting on fault volumes, resolution times and SLA adherence for internal stakeholders.
- Keep operational data accurate across Sitetracker, Monday.com and Microsoft 365 platforms.
About You
Essential
- Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
- Clear written and verbal communication – comfortable liaising with field engineers and internal stakeholders.
- Methodical approach to troubleshooting and a high standard of data accuracy and record‑keeping.
- Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
- A‑Level standard education, equivalent or higher.
Preferred
- Experience in network operations, field service management and technical support.
- Familiarity with Sitetracker, Salesforce FSM and a back‑office CPO platform.
- Experience managing third‑party contractors against defined SLAs.
- Knowledge of PCPR 2023 compliance frameworks.
- Exposure to Monday.com or equivalent project/task management tooling.
Key Systems
- Field Service & Asset Management: Sitetracker (Salesforce) – work order management, asset records, maintenance scheduling.
- Network Monitoring: Back‑office CPO platform – remote charger monitoring, fault diagnosis, session data.
- Microsoft 365: Excel, Word, PowerPoint, SharePoint, Teams – data management, reporting, document storage and internal communication.
Benefits
- Competitive salary and bonus scheme.
- 25 days’ annual leave, plus the usual 8 UK bank holidays.
EV Network Specialist in London employer: Believ
Contact Detail:
Believ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Network Specialist in London
✨Tip Number 1
Network, network, network! Reach out to people in the EV industry, especially those working with charging networks. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to EV charging systems and compliance regulations like PCPR 2023. We recommend creating a cheat sheet of key points to discuss, so you can impress your interviewers with your expertise.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects simultaneously. This will demonstrate that you're ready to handle the reactive and planned maintenance responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EV Network Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of EV Network Specialist. Highlight your organisational skills and any experience with network operations or technical support. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about electric vehicle networks and how your skills align with our needs. Keep it clear and concise, and don’t forget to show a bit of personality!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to managing maintenance schedules, coordinating contractors, or providing technical support. We love seeing how you've tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Believ
✨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, like Sitetracker and the back-office CPO platform. Being able to discuss how you've used similar tools or your understanding of them will show you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple tasks and priorities. Think of situations where you successfully coordinated projects or handled competing deadlines, as this role requires strong organisational skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with field engineers and internal stakeholders, demonstrating your communication skills during the interview is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Understand Compliance Requirements
Brush up on PCPR 2023 compliance frameworks and be ready to discuss how you would maintain accurate logs and evidence packs. Showing that you understand the regulatory landscape will set you apart from other candidates.