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- Tasks: Oversee maintenance of electric vehicle charging network and provide technical support.
- Company: Join a forward-thinking company dedicated to sustainable transport solutions.
- Benefits: Competitive salary, 25 days leave, wellness benefits, and career development opportunities.
- Other info: Hybrid work model with vibrant office culture and volunteer time off.
- Why this job: Be part of the EV revolution and make a real difference in sustainable energy.
- Qualifications: Strong organisational skills and proficiency in Microsoft 365 required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About The Role
The role involves overseeing reactive and planned maintenance of the electric vehicle charging network, coordinating field maintenance contractors, providing remote technical support, ensuring compliance with PCPR 2023, and reporting operational data.
Reactive & Planned Maintenance
- Own the reactive maintenance process end‑to‑end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
- Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed and completed on time.
- Monitor open work orders daily, identify blockers and elevate SLA breach risks to the Network Operations Manager.
- Maintain accurate asset, fault and resolution records to support reporting and audit requirements.
Contractor Coordination
- Act as the primary day‑to‑day operational contact for Believ’s nationwide field maintenance contractor.
- Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
- Track contractor performance against SLA, flag trends or recurring shortfalls to the Network Operations Manager.
Remote Technical Support
- Provide first‑line remote technical assistance to field engineers across Alfen, Etrel, Tritium and Wallbox charger hardware.
- Triage and diagnose faults using back‑office CPO platform data before dispatching engineers where avoidable.
- Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first‑time fix rates.
PCPR 2023 Compliance
- Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
- Keep compliance evidence packs audit‑ready and flag assets approaching uptime thresholds to the Network Operations Manager.
Reporting & Data
- Produce regular reporting on fault volumes, resolution times and SLA adherence for internal stakeholders.
- Keep operational data accurate across Sitetracker, Monday.com and Microsoft 365 platforms.
About You
Essential
- Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
- Clear written and verbal communication – comfortable liaising with field engineers and internal stakeholders.
- Methodical approach to troubleshooting and a high standard of data accuracy and record‑keeping.
- Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
- A‑Level standard education, equivalent or higher.
Preferred
- Experience in network operations, field service management and technical support.
- Familiarity with Sitetracker, Salesforce FSM and a back‑office CPO platform.
- Experience managing third‑party contractors against defined SLAs.
- Knowledge of PCPR 2023 compliance frameworks.
- Exposure to Monday.com or equivalent project/task management tooling.
Key Systems
- Field Service & Asset Management: Sitetracker (Salesforce) – work order management, asset records, maintenance scheduling.
- Network Monitoring: Back‑office CPO platform – remote charger monitoring, fault diagnosis, session data.
- Microsoft 365: Excel, Word, PowerPoint, SharePoint, Teams – data management, reporting, document storage and internal communication.
Benefits
- Competitive salary and bonus scheme.
- 25 days’ annual leave, plus the usual 8 UK bank holidays and the option to purchase up to 5 additional days per year.
- Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical and travel insurance, income protection and life assurance.
- Pension contribution matched up to 10%.
- Access to our car benefit scheme and cycle to work scheme.
- Access to our online learning platform to continue to develop and grow your career with us.
- 16 hours a year volunteer time off to support causes that are important to you.
- Virgin Media / O2 discounts and offers.
- Access to VIP arena suites at the O2 Arena (London) and First Direct Arena (Leeds).
- Enhanced parental leave policies.
Location
The position is full‑time in Cardiff, hybrid with three days (Tuesday, Wednesday and Thursday) based in the office. The business is currently based in our office in Southwark & Cardiff. Believ is an equal‑opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EV Network Specialist employer: Believ
Contact Detail:
Believ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Network Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the EV industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to EV maintenance and compliance. When you know what they care about, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves technical support, brush up on diagnosing faults and using relevant software like Sitetracker. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you on board!
We think you need these skills to ace EV Network Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EV Network Specialist role. Highlight your relevant experience in network operations and technical support, and don’t forget to mention any familiarity with tools like Sitetracker or Monday.com.
Show Off Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, give examples of how you've managed competing priorities in the past. This will show us you’ve got the strong organisational skills we’re looking for.
Communicate Clearly: Since clear communication is key for this role, make sure your written application reflects that. Use straightforward language and structure your thoughts logically. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Believ
✨Know Your Stuff
Make sure you brush up on the technical aspects of electric vehicle charging networks. Familiarise yourself with the specific hardware mentioned in the job description, like Alfen and Tritium chargers. Being able to discuss these confidently will show your genuine interest and expertise.
✨Show Off Your Organisational Skills
Since this role requires managing multiple tasks and priorities, prepare examples from your past experiences where you successfully juggled various responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to liaise with field engineers and internal stakeholders, so being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your verbal communication skills.
✨Get Familiar with Compliance
Understand the PCPR 2023 compliance framework and be ready to discuss how you would maintain accurate logs and evidence packs. Showing that you’re proactive about compliance will demonstrate your attention to detail and commitment to regulatory standards.