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- Tasks: Oversee maintenance of electric vehicle charging network and provide technical support.
- Company: Join a forward-thinking company committed to sustainability and innovation.
- Benefits: Enjoy competitive salary, generous leave, and wellness perks.
- Other info: Hybrid work model with opportunities for career growth and community involvement.
- Why this job: Be part of the EV revolution and make a real difference in sustainable transport.
- Qualifications: Strong organisational skills and proficiency in Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
The role involves overseeing reactive and planned maintenance of the electric vehicle charging network, coordinating field maintenance contractors, providing remote technical support, ensuring compliance with PCPR 2023, and reporting operational data.
Reactive & Planned Maintenance
- Own the reactive maintenance process end‑to‑end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
- Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed and completed on time.
- Monitor open work orders daily, identify blockers and elevate SLA breach risks to the Network Operations Manager.
- Maintain accurate asset, fault and resolution records to support reporting and audit requirements.
Contractor Coordination
- Act as the primary day‑to‑day operational contact for Believ’s nationwide field maintenance contractor.
- Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
- Track contractor performance against SLA, flag trends or recurring shortfalls to the Network Operations Manager.
Remote Technical Support
- Provide first‑line remote technical assistance to field engineers across Alfen, Etrel, Tritium and Wallbox charger hardware.
- Triage and diagnose faults using back‑office CPO platform data before dispatching engineers where avoidable.
- Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first‑time fix rates.
PCPR 2023 Compliance
- Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
- Keep compliance evidence packs audit‑ready and flag assets approaching uptime thresholds to the Network Operations Manager.
Reporting & Data
- Produce regular reporting on fault volumes, resolution times and SLA adherence for internal stakeholders.
- Keep operational data accurate across Sitetracker, Monday.com and Microsoft 365 platforms.
About You
Essential
- Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
- Clear written and verbal communication – comfortable liaising with field engineers and internal stakeholders.
- Methodical approach to troubleshooting and a high standard of data accuracy and record‑keeping.
- Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
- A‑Level standard education, equivalent or higher.
Preferred
- Experience in network operations, field service management and technical support.
- Familiarity with Sitetracker, Salesforce FSM and a back‑office CPO platform.
- Experience managing third‑party contractors against defined SLAs.
- Knowledge of PCPR 2023 compliance frameworks.
- Exposure to Monday.com or equivalent project/task management tooling.
Key Systems
- Field Service & Asset Management: Sitetracker (Salesforce) – work order management, asset records, maintenance scheduling.
- Network Monitoring: Back‑office CPO platform – remote charger monitoring, fault diagnosis, session data.
- Microsoft 365: Excel, Word, PowerPoint, SharePoint, Teams – data management, reporting, document storage and internal communication.
Benefits
- Competitive salary and bonus scheme.
- 25 days’ annual leave, plus the usual 8 UK bank holidays and the option to purchase up to 5 additional days per year.
- Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical and travel insurance, income protection and life assurance.
- Pension contribution matched up to 10%.
- Access to our car benefit scheme and cycle to work scheme.
- Access to our online learning platform to continue to develop and grow your career with us.
- 16 hours a year volunteer time off to support causes that are important to you.
- Virgin Media / O2 discounts and offers.
- Access to VIP arena suites at the O2 Arena (London) and First Direct Arena (Leeds).
- Enhanced parental leave policies.
Location
The position is full‑time in Cardiff, hybrid with three days (Tuesday, Wednesday and Thursday) based in the office. The business is currently based in our office in Southwark & Cardiff. Believ is an equal‑opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EV Network Specialist in Cardiff employer: Believ
Contact Detail:
Believ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Network Specialist in Cardiff
✨Tip Number 1
Network, network, network! Reach out to people in the EV industry, especially those working in roles similar to the EV Network Specialist. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on a job or can offer valuable insights.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to electric vehicle charging networks. Familiarise yourself with common issues and solutions, as well as the tools mentioned in the job description like Sitetracker and Microsoft 365. This will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Don’t just wait for job postings to come to you! Regularly check our website for openings and apply directly. Tailor your application to highlight your relevant experience in network operations and contractor management, making it clear why you’re the perfect fit for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the position and mentioning something specific from the interview can keep you top of mind. It shows enthusiasm and professionalism, which are key traits for an EV Network Specialist.
We think you need these skills to ace EV Network Specialist in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the EV Network Specialist role. We want to see how your skills align with our needs, so don’t be shy about showcasing your expertise in network operations and technical support!
Show Off Your Organisational Skills: Since this role involves managing multiple tasks and priorities, it’s a good idea to demonstrate your organisational prowess. Use examples from your past experiences where you successfully juggled various responsibilities and kept everything on track.
Communicate Clearly: We value clear communication, so make sure your written application reflects that. Keep your language straightforward and professional, and don’t forget to proofread for any typos or errors. A polished application speaks volumes about your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Believ
✨Know Your Stuff
Make sure you understand the ins and outs of electric vehicle charging networks. Brush up on PCPR 2023 compliance and be ready to discuss how you would handle reactive maintenance processes. Familiarity with Sitetracker and back-office CPO platforms will definitely give you an edge.
✨Show Off Your Organisational Skills
This role requires juggling multiple tasks, so be prepared to demonstrate your organisational prowess. Bring examples of how you've managed competing priorities in the past, and maybe even share a time when you successfully tracked work orders or coordinated contractors.
✨Communicate Clearly
Since you'll be liaising with field engineers and internal stakeholders, practice clear and concise communication. Think about how you would explain technical issues to someone without a technical background. You might even want to prepare a few scenarios where you had to troubleshoot and communicate effectively.
✨Data is Key
Highlight your proficiency in Microsoft 365, especially Excel, as data management is crucial for this role. Be ready to discuss how you've used data to track performance or improve processes in previous jobs. Showing that you can maintain accurate records and produce reports will impress the interviewers.