At a Glance
- Tasks: Coordinate maintenance for electric vehicle charging points and ensure smooth operations.
- Company: Join Believ, a mission-driven company focused on sustainable transport.
- Benefits: Enjoy competitive salary, 25 days leave, and wellness perks.
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Make a real impact in the green transport revolution while developing your career.
- Qualifications: Strong organisational skills and proficiency in Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
At Believ, formerly known as Liberty Charge, we’re committed to sustainable transport being accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission.
We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost. You’ll be joining this exciting journey at the start of our scale‑up phase, and working with us to hit the ambitious targets our shareholders have set. You’ll become part of a passionate and supportive team in a fast‑paced, dynamic and result‑driven environment.
About The Role
- Reactive & Planned Maintenance: Own the reactive maintenance process end‑to‑end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA. Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time. Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager. Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.
- Contractor Coordination: Act as the primary day‑to‑day operational contact for Believ’s nationwide field maintenance contractor. Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines. Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.
- Remote Technical Support: Provide first‑line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware. Triage and diagnose faults using back‑office CPO platform data before dispatching engineers where avoidable. Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first‑time fix rates.
- PCPR 2023 Compliance: Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements. Keep compliance evidence packs audit‑ready and flag assets approaching uptime thresholds to the Network Operations Manager.
- Reporting & Data: Produce regular reporting on fault volumes, resolution times, and SLA adherence for internal stakeholders. Keep operational data accurate across Sitetracker, Monday.com, and Microsoft 365 platforms.
About You
At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high‑performing team, accustomed to working at pace in an ever‑evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all.
The successful candidate will have the following attributes and skills:
- Essential: Strong organisational skills with the ability to manage multiple open tasks and competing priorities. Clear written and verbal communication – comfortable liaising with field engineers and internal stakeholders. Methodical approach to troubleshooting and a high standard of data accuracy and record‑keeping. Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams). A‑Level standard education, equivalent or higher.
- Preferred: Experience in network operations, field service management and technical support. Familiarity with Sitetracker, Salesforce FSM, a back‑office CPO platform. Experience managing third‑party contractors against defined SLAs. Knowledge of PCPR 2023 compliance frameworks. Exposure to Monday.com or equivalent project/task management tooling.
Key Systems
- Field Service & Asset Management: Sitetracker (Salesforce) – work order management, asset records, maintenance scheduling.
- Network Monitoring: Back‑office CPO platform – remote charger monitoring, fault diagnosis, session data.
- Microsoft 365: Excel, Word, PowerPoint, SharePoint, Teams – data management, reporting, document storage and internal communication.
Benefits:
- Competitive salary and bonus scheme.
- 25 days’ annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year.
- Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance.
- Pension contribution matched up to 10%.
- Access to our car benefit scheme and cycle to work scheme.
- Access to our online learning platform to continue to develop and grow your career with us.
- 16 hours a year Volunteer Time Off to support causes that are important to you.
- Virgin Media / O2 discounts and offers.
- Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds).
- Enhanced parental leave policies.
- Our core office hours are 10am – 4pm, Mon‑Fri (so early birds/night owls can find a pattern that suits them, as long as it also works for their team).
The business is currently based in our office in Southwark & Cardiff. The position is full time in Cardiff, hybrid with 3 days (Tuesday, Wednesday & Thursday) based in the office. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Charge Point Maintenence Coordinator in Cardiff employer: Believ
At Believ, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that prioritises sustainability and employee growth. With competitive salaries, generous leave policies, and access to comprehensive wellbeing benefits, our Cardiff office fosters a collaborative environment where passionate individuals can thrive while contributing to a cleaner future. Join us in our mission to revolutionise electric vehicle charging and enjoy the unique advantages of working within a scale-up backed by industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Charge Point Maintenence Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Believ and understanding their mission. Show your passion for sustainable transport and how your skills align with their goals. Tailor your responses to highlight your experience in network operations and technical support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your problem-solving skills and how you manage multiple tasks, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Believ and contributing to a cleaner future.
We think you need these skills to ace Charge Point Maintenence Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Charge Point Maintenance Coordinator role. We want to see how you can contribute to our mission at Believ!
Showcase Your Organisational Skills:Since this role involves managing multiple tasks and priorities, give us examples of how you've successfully juggled various responsibilities in the past. We love a methodical approach!
Communicate Clearly:Your written communication should be clear and concise. Whether it’s your cover letter or your CV, make sure it reflects your ability to liaise effectively with both field engineers and internal stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Believ!
How to prepare for a job interview at Believ
✨Know Your Stuff
Familiarise yourself with Believ's mission and values. Understand the role of a Charge Point Maintenance Coordinator and how it fits into the bigger picture of sustainable transport. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational skills. Think about times when you've managed multiple tasks or priorities effectively. Be ready to discuss how you would handle the reactive maintenance process and manage work orders in Sitetracker.
✨Communicate Clearly
Practice clear and concise communication. Since you'll be liaising with field engineers and internal stakeholders, it's crucial to convey your thoughts effectively. Consider doing mock interviews with a friend to refine your verbal communication skills.
✨Be Data Savvy
Brush up on your Microsoft 365 skills, especially Excel, as you'll need to produce reports on fault volumes and SLA adherence. Prepare to discuss your experience with data management and how you ensure accuracy in record-keeping during the interview.
