At a Glance
- Tasks: Assist with ticket sales and provide excellent customer service at the Belgrade Theatre.
- Company: Join the Belgrade Theatre, a key cultural hub in Coventry, fostering community connections through the arts.
- Benefits: Enjoy a welcoming environment, training opportunities, and the chance to work on exciting events.
- Other info: Flexible hours include daytime shifts, occasional evenings, and weekends.
- Why this job: Be part of a vibrant team that values diversity and creates memorable experiences for theatre-goers.
- Qualifications: Customer service experience and a passion for theatre are essential; training on systems provided.
Do you want to create meaningful connections between theatre and community?The Belgrade Theatre is seeking a friendly, motivated Box Office Assistant to join our Front of House and Audiences Team. As one of the first points of contact for our visitors, you’ll play a vital role in shaping excellent customer experiences, supporting ticket sales, memberships and donations while maintaining the highest standards of customer care.This role is perfect for someone passionate about live events and arts access, who thrives in a fast-paced, customer-focused environment.Please note: Applicants should live within commuting distance of Coventry.
Job Title: Box Office Assistant
Location: Coventry
Department: Box Office
Contract: Permanent | Part-Time (20 hours per week)
Rate of Pay: £12.82 per hour
Closing Date: 22 August 2025
About the Role
As a Box Office Assistant, you’ll work as part of a rota-based team handling in-person and phone ticket sales via Spektrix, our box office system. You’ll provide accurate information about events, encourage deeper engagement through upselling memberships and donations, and ensure every customer leaves with a positive impression of the Belgrade.
You’ll also support the administration of group bookings, customer queries, and access requirements—contributing to the Belgrade’s reputation for outstanding service and accessibility.
This is a part-time, permanent role primarily working daytime shifts Monday to Saturday, with occasional evenings and Sundays as required.
Key Responsibilities
- Sell tickets using the Spektrix system for a wide range of shows and events
- Provide up-to-date and accurate event information to the public
- Deliver excellent service both face-to-face and over the phone, ensuring prompt, friendly assistance
- Proactively upsell subscriptions, memberships, and donation opportunities
- Stay informed on all events, offers, and access provisions at the Theatre
- Ensure all ticket transactions follow the Theatre’s policies and procedures
- Assist with booking administration including reservations, waiting lists and group enquiries
- Handle mailbox queries related to Box Office and respond in a timely manner
- Maintain and update customer records accurately in accordance with data protection regulations
- Support patrons with access requirements, including sign-ups to our Access Register
- Uphold high standards of front-of-house presentation and hospitality
- Collaborate with colleagues across Box Office, Communications and Front of House to deliver a joined-up audience experience
- Accurately handle cash, debit/credit card and cheque transactions in line with Theatre policies
- Carry out daily cashing-up procedures and reconcile takings
- Follow all end-of-day financial reporting protocols and act as keyholder when needed
What We’re Looking for in You
You’ll be a warm, approachable, and detail-oriented individual who thrives on delivering outstanding customer service. Whether you’re helping a first-time visitor find the perfect seat or guiding a long-time patron through our latest season of shows, you’ll take real pride in creating positive, memorable experiences for everyone who walks through our doors.
You’ll love working as part of a collaborative and supportive team, where every day brings something new. From managing busy Saturday matinees to assisting with group bookings for local schools and community groups, you’ll approach each task with enthusiasm, professionalism, and a can-do attitude.
You’ll be someone who embraces change and takes initiative—adapting quickly to new systems, campaigns, or customer needs with a smile. Most importantly, you’ll have a genuine passion for theatre and a strong belief in its power to bring people together. Whether you’re welcoming audiences to a West End hit, a family pantomime, or a community-led performance, you’ll play a key role in making the Belgrade a vibrant and inclusive space for all.
- Experience in a public-facing customer service or sales environment
- Experience working with computerised ticketing systems or CRMs (Spektrix training provided)
- Computer literacy with proficiency in Microsoft Office (Word, Outlook, Excel)
- Confident communicator with excellent written and verbal skills
- High standard of personal presentation and professionalism
- Flexible availability, including daytime, occasional evenings, and weekends
- Enthusiastic team player, willing to embrace new systems and processes
- Willingness to embody the Belgrade Brand Values: to be the people who know and care
- Experience working in a theatre, arts or cultural venue
- Previous experience using Spektrix or a similar box office system
- Knowledge of ticketing, access and inclusive audience development
- Understanding of group booking processes and donor engagement
What We Offer
- A welcoming and inclusive working environment
- Training and development opportunities, including Spektrix system training
- Supportive team culture aligned with Belgrade’s Equity, Diversity and Inclusion commitments
- Opportunities to work on exciting events and shows in one of Coventry’s key cultural institutions
How to Apply
Please send your CV and a short cover letter within the Application using the Link Below
- Why you’re interested in working at the Belgrade Theatre?
- How your experience and skills make you a great fit for this role?
If you are applying through the Disability Confident Scheme , please reference that in your cover letter or application, and also complete the disability confident survey via this link: Disability Confident Survey .
Our Commitment to Equality
The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.
We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.
If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us at recruitment@belgrade.co.uk
with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.
At the Belgrade Theatre, we are dedicated to creating an environment where everyone has equal opportunity to thrive and contribute to telling powerful, diverse stories that reflect our vibrant community.
Let’s welcome, connect, and inspire together.
Apply now and become part of the Belgrade’s vibrant Box Office team.
Closing date
22/08/2025
For more information please download the Candidate Pack from the bottom of this page.
Box Office Assistant in Coventry employer: Belgrade Theatre Trust (Coventry) Ltd
The Belgrade Theatre is an exceptional employer, offering a welcoming and inclusive environment where employees can thrive while contributing to the vibrant cultural landscape of Coventry. With a strong commitment to training and development, staff have opportunities to grow within a supportive team culture that values equity, diversity, and inclusion. Working here means being part of a passionate community dedicated to creating memorable experiences for audiences and fostering meaningful connections through the arts.
Contact Details:
Belgrade Theatre Trust (Coventry) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Belgrade Theatre Trust (Coventry) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Belgrade Theatre Trust (Coventry) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Box Office Assistant in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Belgrade Theatre Trust (Coventry) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Belgrade Theatre Trust (Coventry) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Belgrade Theatre Trust (Coventry) Ltd!
How to prepare for a job interview at Belgrade Theatre Trust (Coventry) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
