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- Tasks: Assist with ticket sales and provide excellent customer service at the Belgrade Theatre.
- Company: Join the Belgrade Theatre, a key cultural hub in Coventry, fostering community connections through the arts.
- Benefits: Enjoy a welcoming environment, training opportunities, and the chance to work on exciting events.
- Why this job: Be part of a vibrant team that values diversity and creates memorable experiences for theatre-goers.
- Qualifications: Customer service experience and a passion for theatre are essential; training on systems provided.
- Other info: Flexible hours include daytime shifts, occasional evenings, and weekends.
Do you want to create meaningful connections between theatre and community?The Belgrade Theatre is seeking a friendly, motivated Box Office Assistant to join our Front of House and Audiences Team. As one of the first points of contact for our visitors, you’ll play a vital role in shaping excellent customer experiences, supporting ticket sales, memberships and donations while maintaining the highest standards of customer care.This role is perfect for someone passionate about live events and arts access, who thrives in a fast-paced, customer-focused environment.Please note: Applicants should live within commuting distance of Coventry.
Job Title: Box Office Assistant
Location: Coventry
Department: Box Office
Contract: Permanent | Part-Time (20 hours per week)
Rate of Pay: £12.82 per hour
Closing Date: 22 August 2025
About the Role
As a Box Office Assistant, you’ll work as part of a rota-based team handling in-person and phone ticket sales via Spektrix, our box office system. You’ll provide accurate information about events, encourage deeper engagement through upselling memberships and donations, and ensure every customer leaves with a positive impression of the Belgrade.
You’ll also support the administration of group bookings, customer queries, and access requirements—contributing to the Belgrade’s reputation for outstanding service and accessibility.
This is a part-time, permanent role primarily working daytime shifts Monday to Saturday, with occasional evenings and Sundays as required.
Key Responsibilities
- Sell tickets using the Spektrix system for a wide range of shows and events
- Provide up-to-date and accurate event information to the public
- Deliver excellent service both face-to-face and over the phone, ensuring prompt, friendly assistance
- Proactively upsell subscriptions, memberships, and donation opportunities
- Stay informed on all events, offers, and access provisions at the Theatre
- Ensure all ticket transactions follow the Theatre’s policies and procedures
- Assist with booking administration including reservations, waiting lists and group enquiries
- Handle mailbox queries related to Box Office and respond in a timely manner
- Maintain and update customer records accurately in accordance with data protection regulations
- Support patrons with access requirements, including sign-ups to our Access Register
- Uphold high standards of front-of-house presentation and hospitality
- Collaborate with colleagues across Box Office, Communications and Front of House to deliver a joined-up audience experience
- Accurately handle cash, debit/credit card and cheque transactions in line with Theatre policies
- Carry out daily cashing-up procedures and reconcile takings
- Follow all end-of-day financial reporting protocols and act as keyholder when needed
What We’re Looking for in You
You’ll be a warm, approachable, and detail-oriented individual who thrives on delivering outstanding customer service. Whether you’re helping a first-time visitor find the perfect seat or guiding a long-time patron through our latest season of shows, you’ll take real pride in creating positive, memorable experiences for everyone who walks through our doors.
You’ll love working as part of a collaborative and supportive team, where every day brings something new. From managing busy Saturday matinees to assisting with group bookings for local schools and community groups, you’ll approach each task with enthusiasm, professionalism, and a can-do attitude.
You’ll be someone who embraces change and takes initiative—adapting quickly to new systems, campaigns, or customer needs with a smile. Most importantly, you’ll have a genuine passion for theatre and a strong belief in its power to bring people together. Whether you’re welcoming audiences to a West End hit, a family pantomime, or a community-led performance, you’ll play a key role in making the Belgrade a vibrant and inclusive space for all.
- Experience in a public-facing customer service or sales environment
- Experience working with computerised ticketing systems or CRMs (Spektrix training provided)
- Computer literacy with proficiency in Microsoft Office (Word, Outlook, Excel)
- Confident communicator with excellent written and verbal skills
- High standard of personal presentation and professionalism
- Flexible availability, including daytime, occasional evenings, and weekends
- Enthusiastic team player, willing to embrace new systems and processes
- Willingness to embody the Belgrade Brand Values: to be the people who know and care
- Experience working in a theatre, arts or cultural venue
- Previous experience using Spektrix or a similar box office system
- Knowledge of ticketing, access and inclusive audience development
- Understanding of group booking processes and donor engagement
What We Offer
- A welcoming and inclusive working environment
- Training and development opportunities, including Spektrix system training
- Supportive team culture aligned with Belgrade’s Equity, Diversity and Inclusion commitments
- Opportunities to work on exciting events and shows in one of Coventry’s key cultural institutions
How to Apply
Please send your CV and a short cover letter within the Application using the Link Below
- Why you’re interested in working at the Belgrade Theatre?
- How your experience and skills make you a great fit for this role?
If you are applying through the Disability Confident Scheme , please reference that in your cover letter or application, and also complete the disability confident survey via this link: Disability Confident Survey .
Our Commitment to Equality
The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.
We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.
If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us at recruitment@belgrade.co.uk
with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.
At the Belgrade Theatre, we are dedicated to creating an environment where everyone has equal opportunity to thrive and contribute to telling powerful, diverse stories that reflect our vibrant community.
Let’s welcome, connect, and inspire together.
Apply now and become part of the Belgrade’s vibrant Box Office team.
Closing date
22/08/2025
For more information please download the Candidate Pack from the bottom of this page.
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Box Office Assistant employer: Belgrade Theatre Trust (Coventry) Ltd
Contact Detail:
Belgrade Theatre Trust (Coventry) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistant
✨Tip Number 1
Familiarise yourself with the Spektrix ticketing system, as it's crucial for the role. Even if you haven't used it before, showing a willingness to learn and adapt quickly can set you apart from other candidates.
✨Tip Number 2
Engage with the Belgrade Theatre's social media and website to stay updated on upcoming events and initiatives. This knowledge will help you demonstrate your passion for theatre and community engagement during any interviews.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to create a positive experience for customers, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Showcase your enthusiasm for live events and the arts during your interactions with the team. Whether it's through networking or informal conversations, expressing your genuine interest can leave a lasting impression.
We think you need these skills to ace Box Office Assistant
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Box Office Assistant position. Highlight your passion for theatre and customer service, and explain why you want to work at the Belgrade Theatre specifically.
Showcase Relevant Experience: In your CV, emphasise any previous experience in customer service or sales environments. Mention any familiarity with ticketing systems, especially if you've used Spektrix or similar platforms.
Demonstrate Your Communication Skills: Since this role involves a lot of interaction with customers, ensure your application reflects your strong written and verbal communication skills. Use clear and concise language throughout your documents.
Express Your Enthusiasm: Convey your genuine enthusiasm for live events and the arts in both your CV and cover letter. Share specific examples of how you’ve engaged with theatre or community events in the past.
How to prepare for a job interview at Belgrade Theatre Trust (Coventry) Ltd
✨Show Your Passion for Theatre
Make sure to express your genuine enthusiasm for theatre and the arts during the interview. Share any personal experiences or connections you have with live events, as this will demonstrate your commitment to the role and the community.
✨Prepare for Customer Service Scenarios
Since the role involves direct interaction with customers, be ready to discuss how you would handle various customer service situations. Think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Familiarise Yourself with Spektrix
Although training will be provided, having a basic understanding of ticketing systems like Spektrix can give you an edge. Research how similar systems work and be prepared to discuss your computer literacy and adaptability to new technologies.
✨Demonstrate Team Spirit
The Belgrade Theatre values collaboration, so highlight your ability to work well in a team. Share examples of how you've contributed to a positive team environment in previous roles, especially in fast-paced settings.