Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive spa membership growth and engage with guests in a vibrant resort setting.
- Company: Join the award-winning Belfry Hotel & Resort, known for luxury and excellence.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at our amazing facilities.
- Why this job: Be part of a dynamic team making a real impact in wellness and hospitality.
- Qualifications: Sales experience and a passion for customer service are essential.
- Other info: Flexible hours, career development opportunities, and a supportive community await you.
The predicted salary is between 19765 - 20765 £ per year.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class. The resort has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer.
Salary
The on-target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum, ensuring a rewarding compensation package. This role will also provide the successful applicant with the opportunity to earn up to an additional £1,000 over the period of the 6 month fixed term contract.
LEISURE & SPA
The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities.
About the role
This role is a 6 month fixed term contract, contracted at 30 hours per week, working 5 days out of 7. The Spa & Leisure Sales Membership Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy.
Responsibilities
- Proactively generate new membership enquiries through outreach, tours, follow-up calls, and prospecting activity
- Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager
- Conduct engaging spa tours that highlight facilities, benefits, and membership value
- Convert leads into active members through strong relationship building and personalised communication
- Maintain accurate leads, tracking, and reporting through membership CRM systems
- Deliver a welcoming, professional, and premium experience for all prospective and current members
- Respond promptly to enquiries via phone, email, and walk-in appointments
- Support new members through onboarding and introduction to facilities and services
- Act as a brand ambassador for The Belfry, its standards, and its values
- Support spa and leisure membership campaigns, promotions, and events
- Work collaboratively with spa, leisure, reception, and marketing teams to maximise engagement
- Ensure knowledge of spa facilities, treatments, and benefits remains current and accurate
- Assist with administrative duties relating to membership records and payments
About You
Essential
- Previous experience in sales, guest-facing roles, or hospitality environments
- Confident communicator with excellent interpersonal and telephone skills
- Target-driven with a strong desire to achieve and exceed goals
- Highly organised with strong attention to detail
- Ability to work evenings, weekends, and flexible hours as required
- Positive attitude with a professional and polished manner
Desirable
- Experience in spa, wellness, leisure, or fitness settings
- Knowledge of membership sales processes and CRM systems
- Understanding of premium guest experience standards
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success. If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Spa & Leisure Sales Membership Advisor in Sutton Coldfield employer: Belfry
Contact Detail:
Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Sales Membership Advisor in Sutton Coldfield
✨Tip Number 1
Get to know The Belfry inside out! Familiarise yourself with the spa, leisure facilities, and membership benefits. When you walk in for your interview, you’ll impress them with your knowledge and passion for what they offer.
✨Tip Number 2
Practice your sales pitch! Think about how you’d engage a potential member during a tour. Show off your communication skills and confidence by role-playing with a friend or family member before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to wellness and hospitality. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re proactive and genuinely interested in joining their vibrant team at The Belfry.
We think you need these skills to ace Spa & Leisure Sales Membership Advisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wellness and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our vibrant team at The Belfry.
Tailor Your CV: Make sure your CV highlights relevant experience in sales or guest-facing roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Personable: In your cover letter, adopt a friendly tone and share a bit about yourself. We’re all about building relationships, so showing your personality can really help us get to know you better.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Belfry
✨Know Your Stuff
Before the interview, dive deep into The Belfry Hotel & Resort's offerings, especially the spa and leisure services. Familiarise yourself with their unique treatments and membership benefits so you can speak confidently about how you can contribute to their sales growth.
✨Show Your Passion
This role is all about wellness and customer service, so let your enthusiasm shine through! Share personal experiences related to fitness or spa services, and explain why you're passionate about helping others achieve their wellness goals.
✨Practice Your Sales Pitch
Since you'll be generating new membership leads, prepare a mini sales pitch for the interview. Think about how you would engage a potential member during a tour and practice articulating the value of the spa and leisure facilities clearly and persuasively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming promotions, or how they measure success in this role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
