At a Glance
- Tasks: Lead the night operations team and ensure exceptional guest experiences.
- Company: The Belfry Hotel & Resort, an award-winning destination with luxurious amenities.
- Benefits: Competitive salary, wellness support, career development, and generous discounts.
- Other info: Opportunities for professional growth and a supportive community culture.
- Why this job: Join a dynamic team and make a real impact in a vibrant hospitality environment.
- Qualifications: Experience in hospitality management and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you’re inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you’ll find your place within our dynamic and welcoming team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 & 2025 Caterer’s Top 30 Best Places to Work.
Salary
The on-target earning potential for this role is a £37,523.60 annual salary, comprising a base salary of £35,844.00 supplemented by an estimated £1,679.60 in gratuities per annum, ensuring a rewarding compensation package.
About the role
As Nights Operations Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.
- Running the night operation across the resort.
- Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.
- Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable.
- Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff.
- Assisting with the Night Audit.
- To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager.
- To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
- To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
- Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.
- To be a champion in your department for our waste management and ESG commitments.
- To maintain a good working relationship with all colleagues, being able to motivate the night’s team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.
Ideal Candidate
At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before. In addition, you will have:
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest.
- Experience working with Opera is preferred but not essential.
- An experienced manager who has led teams within a front office environment.
- Fantastic eye for detail.
- Experienced in taking ownership over your department and achieving financial and guest targets.
- Able to develop strong relationships with your guests, team, and colleagues.
Belfry Benefits
Learning & Development
We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Night Operations Manager in Sutton Coldfield employer: Belfry
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee growth and wellbeing. With a vibrant work culture that prioritises professional development through extensive training programmes and clear career pathways, team members are empowered to thrive in their roles. Located in a stunning resort setting, employees enjoy generous benefits, including wellness support, discounts, and recognition initiatives, all while contributing to a sustainable and community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Operations Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Belfry or similar resorts. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show up prepared! If you land an interview, know the ins and outs of The Belfry. Familiarise yourself with their values and recent developments. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Be ready to demonstrate your skills on the spot. Whether it’s handling a guest complaint or managing a team, be prepared to share examples from your past experiences that highlight your capabilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Night Operations Manager in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Night Operations Manager role shine through. We want to see how excited you are about creating memorable experiences for our guests and leading a fantastic team!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in night operations and customer service. We love seeing how your past roles align with what we’re looking for at The Belfry!
Be Specific:In your cover letter, be specific about your achievements and how they relate to the responsibilities of the role. We appreciate concrete examples that demonstrate your ability to lead and improve guest experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Belfry.
How to prepare for a job interview at Belfry
✨Know the Resort Inside Out
Before your interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with its history, recent renovations, and the services offered. This will not only show your genuine interest in the role but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Night Operations Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlighting these skills will demonstrate that you're ready to take charge.
✨Emphasise Guest Experience
The Belfry values exceptional guest service. Be ready to discuss how you've gone above and beyond for guests in previous roles. Think of specific instances where you turned a negative experience into a positive one, as this aligns perfectly with their commitment to memorable guest experiences.
✨Align with Their Values
Familiarise yourself with The Belfry's core values: Make a Difference, Own Our Actions, Better Together, and Deliver Every Day. During the interview, weave these values into your responses to show that you share their vision and are a good cultural fit for the team.
