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- Tasks: Drive spa membership growth and engage with guests to create a premium experience.
- Company: Join The Belfry Hotel & Resort, a leader in wellness and leisure.
- Benefits: Enjoy competitive pay, wellness programmes, and career development opportunities.
- Other info: Flexible hours, community-focused culture, and commitment to sustainability.
- Why this job: Be part of a vibrant team making a real impact on guest experiences.
- Qualifications: Sales or hospitality experience with strong communication skills required.
The predicted salary is between 19765 - 19765 £ per year.
Salary: The on-target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum, ensuring a rewarding compensation package.
LEISURE & SPA: The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani-pedi station. The spa's renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4000 treatments monthly. Nestled in stunning surroundings, the spa promises an unforgettable experience with ESPA treatments, leaving guests feeling blissfully restored and renewed.
About the role: This role is a 30 hour contract for a fixed term period of 6 months, working 5 days out of 7. The Spa & Leisure Membership Sales Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy. The successful candidate will be confident, proactive, and passionate about wellness, customer service, and sales performance.
- Proactively generate new membership enquiries through outreach, tours, follow-up calls, and prospecting activity
- Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager
- Conduct engaging spa tours that highlight facilities, benefits, and membership value
- Convert leads into active members through strong relationship building and personalised communication
- Maintain accurate leads, tracking, and reporting through membership CRM systems
- Deliver a welcoming, professional, and premium experience for all prospective and current members
- Respond promptly to enquiries via phone, email, and walk-in appointments
- Support new members through onboarding and introduction to facilities and services
- Act as a brand ambassador for The Belfry, its standards, and its values
- Support spa and leisure membership campaigns, promotions, and events
- Work collaboratively with spa, leisure, reception, and marketing teams to maximise engagement
- Ensure knowledge of spa facilities, treatments, and benefits remains current and accurate
- Assist with administrative duties relating to membership records and payments
About You: The skills and experience required for the role are:
- Essential:
- Previous experience in sales, guest-facing roles, or hospitality environments
- Confident communicator with excellent interpersonal and telephone skills
- Target-driven with a strong desire to achieve and exceed goals
- Highly organised with strong attention to detail
- Ability to work evenings, weekends, and flexible hours as required
- Positive attitude with a professional and polished manner
- Desirable:
- Experience in spa, wellness, leisure, or fitness settings
- Knowledge of membership sales processes and CRM systems
- Understanding of premium guest experience standards
Belfry Benefits: Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values: Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Leisure Sales Membership Advisor in Sutton Coldfield employer: Belfry
Contact Detail:
Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Sales Membership Advisor in Sutton Coldfield
✨Tip Number 1
Get to know the company inside out! Research The Belfry Hotel & Resort, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Leisure Sales Membership Advisor role. Highlight your sales experience and how you can drive membership growth.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. We all love a bit of gratitude!
We think you need these skills to ace Leisure Sales Membership Advisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness and customer service shine through. We want to see that you genuinely care about helping others achieve their fitness goals and enjoy a premium experience at our spa.
Tailor Your Experience: Make sure to highlight any previous sales or guest-facing roles you've had. We love seeing how your past experiences can contribute to driving membership growth and delivering exceptional guest engagement at The Belfry.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate candidates who can communicate effectively – just like you'll need to do with our guests!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Belfry Hotel & Resort.
How to prepare for a job interview at Belfry
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Belfry's offerings, especially the spa and leisure facilities. Familiarise yourself with their treatments and membership benefits so you can confidently discuss how they enhance guest experiences.
✨Show Your Sales Skills
Prepare to share specific examples of your previous sales successes. Think about how you’ve generated leads or converted enquiries in past roles. This will demonstrate your target-driven mindset and ability to achieve goals, which is crucial for this position.
✨Engage Like a Pro
Practice your communication skills! Since this role involves a lot of guest interaction, be ready to showcase your interpersonal skills. Role-play common scenarios, like conducting a spa tour or responding to an enquiry, to show you can deliver that premium experience.
✨Embrace the Culture
Familiarise yourself with The Belfry’s values and beliefs. During the interview, express how you align with their mission to make a difference and work better together. Showing that you understand and resonate with their culture can set you apart from other candidates.