At a Glance
- Tasks: Deliver top-notch customer service and support the smooth running of our golf academy.
- Company: Join a cutting-edge golf destination with a passion for the game.
- Benefits: Earn £12.71 per hour, plus tips, with great perks and discounts.
- Other info: Enjoy career growth opportunities and a supportive community focused on wellness and sustainability.
- Why this job: Be part of an energetic team and enhance guest experiences at a world-class facility.
- Qualifications: Knowledge of golf equipment and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Driving Range at the PGA National Golf Academy England is a cutting‑edge golf destination where technology and passion for the game come together. Featuring a 35‑bay Toptracer range and five high‑tech studios equipped with the latest club‑fitting and coaching technology, it delivers a truly world‑class experience for golfers of all abilities. With over 6 million golf balls hit every year, the range buzzes with energy and activity. Our team plays a crucial role in bringing this experience to life, supporting everything from ball collection and customer service to professional golf coaching and precision club fitting. It’s a dynamic environment for anyone who loves golf and creating memorable guest experiences. Salary £12.71 per hour, plus tips.
Key Responsibilities
- Deliver excellent customer service at the Golf Academy desk, handling bookings, payments, and enquiries.
- Ensure smooth day‑to‑day running of the driving range, including opening/closing procedures.
- Operate and maintain ball collection equipment to keep full stock available.
- Promote academy services and upsell to maximise revenue.
- Follow all procedures, health & safety guidelines, and complete required checklists.
- Maintain high standards of appearance, punctuality, and equipment care.
- Support the wider team with additional tasks as needed.
About You
You will be a well‑rounded team player, with a can‑do attitude and eye on the commercials. You will also have the following:
- A good working knowledge of golf equipment.
- Strong analytical skills to assess swing dynamics and equipment needs.
- Excellent communication and interpersonal skills for effective customer interaction.
- Passion for golf and commitment to enhancing player performance.
Belfry Benefits
Learning & Development
We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG‑led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values‑driven community. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – guide how we work, support one another, and succeed together.
Golf Academy Assistant in Sutton Coldfield employer: Belfry
At the PGA National Golf Academy, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our commitment to employee growth is evident through extensive training opportunities, including hands-on coaching and career progression pathways, ensuring that every team member can reach their full potential. With a focus on wellness, sustainability, and community impact, working here means being part of a passionate team dedicated to delivering memorable experiences for golfers while enjoying generous benefits and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Academy Assistant in Sutton Coldfield
✨Tip Number 1
Get to know the team and the environment before applying! Visit the PGA National Golf Academy, chat with staff, and soak up the atmosphere. This will not only give you insights into the role but also show your genuine interest when you apply through our website.
✨Tip Number 2
Show off your passion for golf during interviews! Share your experiences, whether it’s about your favourite clubs or memorable rounds. This enthusiasm can set you apart from other candidates and demonstrate that you’re a perfect fit for our dynamic team.
✨Tip Number 3
Prepare to discuss how you can enhance customer experiences at the academy. Think of ways to upsell services or improve operations. We love candidates who come with ideas on how to make our guests' visits unforgettable!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! We’re all about collaboration here, so share examples of how you’ve worked well in a team before. It’ll show us that you’re ready to jump in and support your colleagues at the driving range.
We think you need these skills to ace Golf Academy Assistant in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Golf:Let us know how much you love the game! Share your experiences with golf, whether it's playing, coaching, or just being a fan. This will help us see your enthusiasm and commitment to enhancing player performance.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how you can contribute to our dynamic environment at the Golf Academy.
Highlight Customer Service Skills:Since delivering excellent customer service is key, share examples of how you've provided great service in previous roles. This will show us you're ready to handle bookings, payments, and enquiries with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Belfry
✨Know Your Golf Stuff
Brush up on your knowledge of golf equipment and swing dynamics. Be ready to discuss how you can use this knowledge to enhance player performance and customer experience at the academy.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you handled bookings or enquiries effectively, as this role is all about creating memorable guest experiences.
✨Demonstrate Team Spirit
Be ready to talk about your experience working in a team. Highlight your can-do attitude and how you’ve supported colleagues in previous roles, as teamwork is crucial in a dynamic environment like the Golf Academy.
✨Emphasise Your Punctuality and Appearance
Since maintaining high standards is key, come dressed appropriately for the interview and be punctual. Discuss how you prioritise appearance and reliability in your work, showing that you take these values seriously.
