At a Glance
- Tasks: Drive spa membership growth and engage with guests to deliver exceptional service.
- Company: Join The Belfry Hotel & Resort, a leader in leisure and wellness.
- Benefits: Competitive salary, wellness programmes, discounts, and career development opportunities.
- Other info: Flexible hours and a supportive culture focused on personal growth.
- Why this job: Be part of a dynamic team promoting health and wellness in a stunning environment.
- Qualifications: Sales experience and a passion for customer service and wellness.
The predicted salary is between 19747 - 19775 £ per year.
The on-target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum, ensuring a rewarding compensation package.
LEISURE & SPA
The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani-pedi station. The spa's renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4000 treatments monthly. Nestled in stunning surroundings, the spa promises an unforgettable experience with ESPA treatments, leaving guests feeling blissfully restored and renewed.
About the role
This role is a 30 hour contract for a fixed term period of 6 months, working 5 days out of 7. The Spa & Leisure Membership Sales Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy. The successful candidate will be confident, proactive, and passionate about wellness, customer service, and sales performance.
You will also be responsible for:
- Proactively generate new membership enquiries through outreach, tours, follow-up calls, and prospecting activity
- Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager
- Conduct engaging spa tours that highlight facilities, benefits, and membership value
- Convert leads into active members through strong relationship building and personalised communication
- Maintain accurate leads, tracking, and reporting through membership CRM systems
- Deliver a welcoming, professional, and premium experience for all prospective and current members
- Respond promptly to enquiries via phone, email, and walk-in appointments
- Support new members through onboarding and introduction to facilities and services
- Act as a brand ambassador for The Belfry, its standards, and its values
- Support spa and leisure membership campaigns, promotions, and events
- Work collaboratively with spa, leisure, reception, and marketing teams to maximise engagement
- Ensure knowledge of spa facilities, treatments, and benefits remains current and accurate
- Assist with administrative duties relating to membership records and payments
About You
The skills and experience required for the role are:
- Previous experience in sales, guest-facing roles, or hospitality environments
- Confident communicator with excellent interpersonal and telephone skills
- Target-driven with a strong desire to achieve and exceed goals
- Highly organised with strong attention to detail
- Ability to work evenings, weekends, and flexible hours as required
- Positive attitude with a professional and polished manner
- Experience in spa, wellness, leisure, or fitness settings
- Knowledge of membership sales processes and CRM systems
- Understanding of premium guest experience standards
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
We prioritise your wellbeing
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Leisure Sales Membership Advisor employer: Belfry
The Belfry Hotel & Resort is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture where team members are encouraged to develop their skills through comprehensive training and development programmes. With a focus on wellness, employees benefit from discounted gym memberships, mental health support, and a range of perks including discounts at the resort's facilities, making it a rewarding place to work in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Sales Membership Advisor
✨Tip Number 1
Get to know the company inside out! Research The Belfry Hotel & Resort, its values, and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous sales experience and how it relates to the role. Highlight your passion for wellness and customer service, as these are key to impressing the hiring team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and the company culture. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Leisure Sales Membership Advisor
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for wellness and customer service shine through. We want to see how your passion aligns with our values at The Belfry, so share any relevant experiences that highlight your commitment to helping others feel their best.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your previous sales or guest-facing roles, and don’t forget to mention any experience you have in spa, wellness, or fitness settings. This will help us see why you're a great fit!
Be Professional Yet Approachable:While we love a polished application, it’s also important to come across as friendly and approachable. Use a conversational tone that reflects your personality, but keep it professional. Remember, we’re looking for someone who can engage with guests and build relationships!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re serious about joining our team at The Belfry!
How to prepare for a job interview at Belfry
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Belfry's offerings, especially the spa and leisure facilities. Familiarise yourself with their treatments, membership benefits, and any current promotions. This knowledge will help you engage confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how you've successfully generated leads or converted enquiries in the past. Use specific examples that highlight your proactive approach and ability to build relationships, as these are key for driving membership growth.
✨Practice Your Communication
As a Leisure Sales Membership Advisor, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your interpersonal skills and ensure you come across as approachable and professional.
✨Emphasise Your Passion for Wellness
Demonstrate your enthusiasm for wellness and customer service during the interview. Share personal experiences or insights about fitness and spa treatments that resonate with the role. This passion can set you apart and show that you align with The Belfry's values and mission.
