- £33,205 - £39,846 (starting on point 1 of a 2 banded scale)
JOB TITLE:
CUSTOMER SERVICES AGENT
REPORTING TO:
TERMINAL OPERATIONS MANAGER
HOURS OF WORK:
Average 42 hours per week
12-hour shift system of 2 days & 2 nights
7am-7pm and 7pm-7am
SALARY:
£33,205 - £39,846 (starting on point 1 of a 2 banded scale)
JOB PURPOSE
The Customer Services Agent plays a key operational role in the safe, secure and efficient operation of the airport terminal. The postholder is responsible for managing customer issues and complaints, supporting operational resilience during disruptions, conducting inspections and audits, monitoring service standards, ensuring regulatory compliance and acting as a key point of contact for passengers, airlines and airport stakeholders. The role requires soundjudgement, strong decision-making skills and the ability to balance customer needs with operational, safety and security requirements.
Please refer to the jobdescription and person specification for full details of the job duties and essential/desirablecriteria.
Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.
Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
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CSA7/26 - Customer Services Agent employer: Belfast International
Belfast International Airport Ltd. is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee development, we provide ample opportunities for growth and advancement within the M&E sector, all while ensuring a supportive culture that values diversity and inclusion. Located in the vibrant city of Belfast, our team enjoys not only competitive benefits but also the unique advantage of contributing to a key infrastructure that connects people and places.
