At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team at Belfast International Airport Ltd.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Be part of an inclusive workplace that values diversity.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Reporting to: Information Technology Manager
Salary: £25,000 - £30,000
Hours of Work: 37.5 hours per week, Monday – Sunday 9.00 am – 5.00 pm (weekend hours on roster)
Job Purpose
To provide technical support and assistance for the Company’s IT, Telecommunications and Radio network and associated systems in ensuring that the IT department’s services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times.
Main Tasks and Responsibilities
- Acting as the first point of contact for IT support via online ticketing system.
- Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system.
- Troubleshoot and resolve common hardware, software, mobile device and network issues for end users – on site and remote.
- Escalate complex issues to next level engineers (TSA) as required, providing clear context and information.
- Assist with user account management (password resets, permissions, onboarding/offboarding).
- Follow defined procedures and knowledge base articles to deliver consistent support.
- Maintain detailed and accurate engineering notes on BIA’s internal systems.
- Deliver solutions in a friendly, approachable, and helpful manner.
- Contribute to a positive team environment and collaborate with colleagues to resolve issues.
Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
JITSA/5/26 - Junior IT Support Analyst in Belfast employer: Belfast International
Belfast International Airport Ltd. is an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the forefront. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our Junior IT Support Analysts can advance their careers while enjoying a supportive culture that values diversity and inclusion. Located in the vibrant setting of Belfast, employees benefit from a unique blend of professional challenges and the chance to contribute to a key infrastructure hub, all while enjoying competitive salaries and a flexible working schedule.
StudySmarter Expert Advice🤫
We think this is how you could land JITSA/5/26 - Junior IT Support Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Belfast International Airport or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you've gone above and beyond to help someone. Remember, being approachable and friendly is key in IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace JITSA/5/26 - Junior IT Support Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Junior IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tech issues in the past. We’re looking for someone who can troubleshoot effectively, so share those stories that demonstrate your knack for resolving problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Belfast International
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using an online ticketing system, it’s a good idea to understand how these systems work. If you’ve used one before, be prepared to share your experience and how you managed service requests or incidents.
✨Show Off Your Customer Service Skills
As a Junior IT Support Analyst, excellent customer service is key. Think of examples where you’ve helped someone solve a tech issue in a friendly and approachable manner. This will highlight your ability to communicate effectively with users.
✨Team Player Attitude
Collaboration is important in this role. Be ready to discuss how you’ve worked with others to resolve issues or improve processes. Highlighting your teamwork skills will demonstrate that you can contribute positively to the team environment.
