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- Tasks: Deliver top-notch customer service and assist with group bookings at a vibrant resort.
- Company: Lets Go Hydro Resort, a fun-filled watersports destination in Belfast.
- Benefits: Staff training, discounts on activities, and opportunities for career progression.
- Other info: Flexible shifts available, perfect for students looking to earn while having fun.
- Why this job: Join a dynamic team and create unforgettable experiences for visitors.
- Qualifications: Experience in customer service and group bookings, plus great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Location: Lets Go Hydro Resort, Belfast International Watersports Resort, Knockbracken Reservoir, Mealough Road
Contract: Seasonal Fixed Term Contract, May - September with the opportunity to be extended
Hours of Work: Various shift patterns available, work up to 40-hours per week, including day, evening, and weekend shifts
What we are offering:
- Staff training and development
- Great culture with staff fun days
- Staff Uniform and all safety equipment provided
- Free car parking on site
- Staff discount on activities including staff cable sessions (off-peak times only)
- Opportunities to progress within the company
Job Summary:
Offering excellent customer services, both front facing and via email, telephone to all resort visitors is essential. Liaising with various departments, encouraging sales, providing first point of contact in terms of telephone and online channels such as email and Facebook. You will assist with maintaining and delivering the administration element of group packages and will also meet and greet groups on site for their activities and overnight stays, liaising with Accommodation. You will assist customers with their bookings and in making their visit the best experience it can be!
Work closely with the operations team in passing on all information for group booking including any special requests. You will work within the customer services team, which also includes Aquapark reception. You will assist with all customers ensuring their visit is the best experience it can be!
Key responsibilities:
- Handle group booking queries via e-mail and telephone and finalise packages unique to each group which will include activities, spa, accommodation and food.
- Proactively contact customers via telephone to upsell packages when required.
- Respond to high volume of pre-sales and after-sales emails.
- Respond to queries via email and other online channels.
- Answer all calls and emails in a positive, professional, and timely manner ensuring details of customer orders, enquiries or complaints are logged.
- Stay up to date with all offers and packages outlined by the events and marketing department.
- Record and resolve customer complaints and any other potential issues, ensuring the customer and management are kept updated.
- Pay attention to detail, ensuring the best customer service is delivered to each valued customer.
- Explaining the operating procedures to customers in a clear and friendly manner so that it's easy for them to understand and have a great time!
- Providing great customer service to guests dealing with queries and requests.
- Thoroughly understand and adhere to proper credit card and cash handling policies and procedures.
- Cross selling additional products and services to customers.
This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.
Essential Criteria:
- Proven customer service or hospitality experience in the past 2 years
- At least one year's experience dealing with group bookings and parties
- A high standard of both spoken and written English with good numeracy and vocabulary skills
- Computer literate with experience of using Microsoft Office packages
- Excellent listening and verbal communication skills
- Excellent planning, prioritising, organising and multi-tasking
- Be able to work under pressure with a self-motivated attitude
- Ability to approach and engage with customers in a friendly and professional manner
- Strong persuasive skills to effectively communicate products to customers
- Ability to work independently and as part of a team
- Flexibility both in duties within your team and in hours of work to ensure that business needs are met
- Eligibility to work in the UK
- Flexibility to work day, evening or weekend shifts
- To work in Reception you must enjoy working outside in a hands-on role
How to apply:
If you feel you meet the criteria and are looking for a new challenge, we would love to hear from you. Please submit your CV and cover letter, detailing how you meet the criteria to
Closing Date: Monday 11th May 2026 at 12:00 PM
Skills: Customer Service, Communication (written and verbal), Computer Literate, Flexibility, Organising, Multitasking
Customer Service Representative in Newtownabbey employer: Belfast International Watersports Ltd
Contact Detail:
Belfast International Watersports Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lets Go Hydro Resort. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and professional side shine through. Remember, they want someone who can engage with customers and make their experience memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Lets Go Hydro Resort.
We think you need these skills to ace Customer Service Representative in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. Share specific examples of how you've handled group bookings or provided excellent service in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, friendly, and professional – just like we expect you to be with our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Belfast International Watersports Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and group bookings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Think of specific situations where you resolved complaints or upsold products. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Your Communication
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or family member to ensure you come across as professional and friendly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer interactions. Think about how you would respond to a difficult customer or how you would upsell a package. This will show your problem-solving skills and your ability to think on your feet.