Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media while managing group bookings.
- Company: Join the vibrant team at Lets Go Hydro Resort, a premier watersports destination in Belfast.
- Benefits: Enjoy staff training, fun days, discounts on activities, and opportunities for career progression.
- Why this job: Be part of a dynamic culture where your role directly enhances guest experiences and creates lasting memories.
- Qualifications: Must have customer service experience, strong communication skills, and be computer literate.
- Other info: Flexible shifts available; perfect for students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: Lets Go Hydro Resort, Belfast International Watersports Resort, Knockbracken Reservoir, Mealough Road
Contract: Seasonal Fixed Term Contract, May - September with the opportunity to be extended
Hours of Work: Various shift patterns available, work up to 40-hours per week, including day, evening, and weekend shifts
What we are offering:
- Staff training and development
- Great culture with staff fun days
- Staff Uniform and all safety equipment provided
- Free car parking on site
- Staff discount on activities including staff cable sessions (off-peak times only)
- Opportunities to progress within the company
Job Summary: Offering excellent customer services, both front facing and via email, telephone and social media channels to all resort visitors is essential. Liaising with various departments, encouraging sales, providing first point of contact in terms of telephone and online channels such as email and Facebook messenger. You will assist with maintaining and delivering the administration element of group packages and will also meet and greet groups on site for their activities and overnight stays. You will work within the customer services team, which also includes Aquapark reception and accommodation check in/check out. You will assist with all customers ensuring their visit is the best experience it can be!
Key responsibilities:
- Handle group booking queries via e-mail and telephone and finalise packages unique to each group which will include activities, spa, accommodation and food.
- Proactively contact customers via telephone to upsell packages when required.
- Respond to high volume of pre-sales and after-sales emails.
- Respond to queries via email and other online channels.
- Answer all calls and emails in a positive, professional, and timely manner ensuring details of customer orders, enquiries or complaints are logged.
- Stay up to date with all offers and packages outlined by the events and marketing department.
- Record and resolve customer complaints and any other potential issues, ensuring the customer and management are kept updated.
- Pay attention to detail, ensuring the best customer service is delivered to each valued customer.
- Using the resort system to check customers in for their activity and ensure that all the relevant disclaimers and safety information has been completed.
- Explaining the operating procedures to customers in a clear and friendly manner so that it's easy for them to understand and have a great time!
- Providing great customer service to guests dealing with queries and requests.
- Thoroughly understand and adhere to proper credit card and cash handling policies and procedures.
- Cross selling additional products and services to customers.
- Know the location and type of accommodation units available on the resort as well as extensive knowledge of all resort services and facilities.
- Liaising with the cleaning team and manager in relation to readiness of the accommodation units.
- Maintain accommodation unit key storage system to ensure security procedures are followed.
- Assist guests in making future reservations in order to encourage repeat custom.
This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.
Essential Criteria:
- Proven customer service or hospitality experience in the past 2 years.
- At least one year's experience dealing with group bookings and parties.
- A high standard of both spoken and written English with good numeracy and vocabulary skills.
- Computer literate with experience of using Microsoft Office packages.
- Excellent listening and verbal communication skills.
- Excellent planning, prioritising, organising and multi-tasking.
- Be able to work under pressure with a self-motivated attitude.
- Ability to approach and engage with customers in a friendly and professional manner.
- Strong persuasive skills to effectively communicate products to customers.
- Ability to work independently and as part of a team.
- Flexibility both in duties within your team and in hours of work to ensure that business needs are met.
- Eligibility to work in the UK.
- Flexibility to work day, evening or weekend shifts.
- To work in Reception or Accommodation you must enjoy working outside in a hands-on role.
How to apply: To apply, please click on the link on our careers page, and submit your updated CV detailing how you meet the criteria.
Closing Date: Wednesday 23rd April 2025 at 1200 midday.
Skills: communication skills, hospitality experience, Microsoft Suite, excellent customer service, attention to detail, accuracy.
Customer Services Agent employer: Belfast International Watersports Ltd
Contact Detail:
Belfast International Watersports Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Familiarise yourself with the resort's offerings and services. Knowing the ins and outs of what the resort provides will help you engage confidently with customers and upsell packages effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for handling queries and complaints professionally and positively.
✨Tip Number 3
Be ready to demonstrate your ability to work under pressure. Think of examples from your past experience where you successfully managed multiple tasks or dealt with challenging situations while maintaining excellent service.
✨Tip Number 4
Show your enthusiasm for teamwork and flexibility. Highlight any previous experiences where you collaborated with others or adapted to changing circumstances, as this is crucial for the dynamic environment at the resort.
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and hospitality experience, especially any roles involving group bookings. Use specific examples to demonstrate how you've excelled in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to handle queries via various channels and your experience with upselling packages, as these are key responsibilities of the role.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to work under pressure. These traits are essential for the Customer Services Agent position, so provide examples of how you've demonstrated them in past roles.
Follow Application Instructions: Ensure you submit your application through the specified link on the careers page. Double-check that your CV is updated and clearly outlines how you meet the essential criteria before hitting 'submit'.
How to prepare for a job interview at Belfast International Watersports Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service or hospitality experience during the interview. Share specific examples of how you've handled customer queries, resolved complaints, or upsold products in the past.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various customer interactions, both in person and through digital channels.
✨Familiarise Yourself with the Resort
Research Lets Go Hydro Resort and its offerings before the interview. Understanding their services, activities, and customer demographics will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples where you've successfully managed difficult situations or multitasked effectively in a busy environment.
