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- Tasks: Deliver top-notch customer service and assist with group bookings at a vibrant resort.
- Company: Lets Go Hydro Resort, a fun-filled watersports destination in Belfast.
- Benefits: Staff training, discounts on activities, and opportunities for career progression.
- Other info: Flexible shifts available, perfect for students looking to earn while having fun.
- Why this job: Join a dynamic team and create unforgettable experiences for visitors.
- Qualifications: Experience in customer service and group bookings, with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Location: Lets Go Hydro Resort, Belfast International Watersports Resort, Knockbracken Reservoir, Mealough Road
Contract: Seasonal Fixed Term Contract, May - September with the opportunity to be extended
Hours of Work: Various shift patterns available, work up to 40 hours per week, including day, evening, and weekend shifts
What we are offering:
- Staff training and development
- Great culture with staff fun days
- Staff Uniform and all safety equipment provided
- Free car parking on site
- Staff discount on activities including staff cable sessions (off-peak times only)
- Opportunities to progress within the company
Job Summary: Offering excellent customer services, both front facing and via email, telephone to all resort visitors is essential. Liaising with various departments, encouraging sales, providing first point of contact in terms of telephone and online channels such as email and Facebook. You will assist with maintaining and delivering the administration element of group packages and will also meet and greet groups on site for their activities and overnight stays, liaising with Accommodation. You will assist customers with their bookings and in making their visit the best experience it can be!
Key responsibilities:
- Handle group booking queries via e-mail and telephone and finalise packages unique to each group which will include activities, spa, accommodation and food.
- Proactively contact customers via telephone to upsell packages when required.
- Respond to high volume of pre-sales and after-sales emails.
- Respond to queries via email and other online channels.
- Answer all calls and emails in a positive, professional, and timely manner ensuring details of customer orders, enquiries or complaints are logged.
- Stay up to date with all offers and packages outlined by the events and marketing department.
- Record and resolve customer complaints and any other potential issues, ensuring the customer and management are kept updated.
- Pay attention to detail, ensuring the best customer service is delivered to each valued customer.
- Explaining the operating procedures to customers in a clear and friendly manner so that it's easy for them to understand and have a great time!
- Providing great customer service to guests dealing with queries and requests.
- Thoroughly understand and adhere to proper credit card and cash handling policies and procedures.
- Cross selling additional products and services to customers.
This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.
Essential Criteria:
- Proven customer service or hospitality experience in the past 2 years
- At least one year's experience dealing with group bookings and parties
- A high standard of both spoken and written English with good numeracy and vocabulary skills
- Computer literate with experience of using Microsoft Office packages
- Excellent listening and verbal communication skills
- Excellent planning, prioritising, organising and multi-tasking
- Be able to work under pressure with a self-motivated attitude
- Ability to approach and engage with customers in a friendly and professional manner
- Strong persuasive skills to effectively communicate products to customers
- Ability to work independently and as part of a team
- Flexibility both in duties within your team and in hours of work to ensure that business needs are met
- Eligibility to work in the UK
- Flexibility to work day, evening or weekend shifts
- To work in Reception you must enjoy working outside in a hands-on role
How to apply: If you feel you meet the criteria and are looking for a new challenge, we would love to hear from you. Please submit your CV and cover letter, detailing how you meet the criteria to
Closing Date: Monday 11th May 2026 at 12:00 PM
Skills: Customer Service, Communication (written and verbal), Computer Literate, Flexibility, Organising, Multitasking
Customer Service Representative employer: Belfast International Watersports Ltd
Contact Detail:
Belfast International Watersports Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lets Go Hydro Resort. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Service Representative. Role-play with a friend or family member to get comfortable with handling queries and complaints. This will boost your confidence during the real deal!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and professional side shine through. Remember, they want someone who can connect with customers and make their experience memorable, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience, especially in customer service and group bookings, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills match the job description and why you want to join our team at Lets Go Hydro Resort. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent English skills. Pay attention to grammar and clarity, so we can see your strong verbal abilities right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to attach your CV and cover letter directly. We can’t wait to hear from you!
How to prepare for a job interview at Belfast International Watersports Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, especially those involving group bookings and handling complaints. Think of specific examples where you turned a negative situation into a positive one.
✨Familiarise Yourself with the Resort
Do some research on Lets Go Hydro Resort and its offerings. Understanding their activities, packages, and customer demographics will help you tailor your responses and show genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice answering common interview questions out loud. Focus on being clear and friendly, as if you were speaking to a customer. This will help you convey your ability to engage with guests effectively.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you can adapt to various shift patterns and work as part of a team. Share examples of times when you’ve successfully collaborated with others or adjusted to changing circumstances to meet business needs.