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- Tasks: Provide crisis intervention and support to individuals in need through a helpline.
- Company: Lifeline, a dedicated mental health service with a compassionate team.
- Benefits: Flexible working hours, professional development, and the chance to make a real difference.
- Why this job: Join a 24/7 service and help people navigate their toughest moments.
- Qualifications: Level 5 qualification in counselling and experience in crisis environments required.
- Other info: Opportunity to work with diverse issues and enhance your counselling skills.
The predicted salary is between 29970 - 36483 £ per year.
Are you a qualified Counsellor ready to take on a new role? Lifeline is now recruiting for Helpline Counsellors to join their team.
Location: Belfast Office, Belfast Health and Social Care Trust
Band: 5
Reports to: Team Leader Lifeline
Job Summary
Lifeline provides an immediate crisis intervention service, taking into account potential or existing mental health diagnoses. As a counsellor, you will assess callers under the stewardship of shift supervisors. Callers self-refer, or can be referred by third parties including statutory and community services. In this role, you will be required to work closely with families of Lifeline callers in order to promote protective factors and support networks.
At Lifeline, Counsellors adhere to the BACP code of ethics and practice to the highest professional standard. Lifeline is a 24/7 service, and as such, staff are expected to work all shifts including nights.
- Minimum Level 5 qualification, higher Diploma, postgraduate counselling diploma or counselling degree (or equivalent) in counselling from a recognised awarding body.
- Registered Member of and/or Accredited with a Counselling and Psychotherapy professional body. Eg, BACP, NCS, IACP, HCPC
- Experience working in a crisis environment supporting people at risk or with psychological distress and despair across the lifespan.
- Hold a full current driving license valid for use in the UK and have access to a car on appointment. Where disability prohibits driving, this criteria will be waived if the applicant is able to organise suitable alternative arrangements.
- Willingness to work flexible hours (including nights) as required to meet the needs of a 24/7 service
- Excellent oral and written communication skills and IT skills including Microsoft Office
- Experience of liaising with statutory, voluntary and community organisations.
- Experience of working with a diverse range of presenting issues and evidenced based therapeutic techniques.
- Completion of ASSIST or similar training
- Awareness of Pisani Risk formulation
- Awareness of Child and Adult Safeguarding and related issues.
For more information and to apply, please visit: https://jobs.hscni.net/Job/46152/bhsctband-5-lifeline-helpline-counsellor
The closing date for applications is Wednesday 1st April 2026 at 4.30pm.
Lifeline Helpline Counsellor in Belfast employer: Belfast Health and Social Care Trust
Contact Detail:
Belfast Health and Social Care Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Helpline Counsellor in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the counselling field, especially those who might know about openings at Lifeline. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions related to crisis intervention and your experience. We recommend role-playing with a friend or using online resources to get comfortable discussing your skills and how they align with Lifeline's mission.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you’ve made a difference in someone’s life. This will demonstrate your commitment to the role and the values Lifeline stands for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lifeline team. Good luck!
We think you need these skills to ace Lifeline Helpline Counsellor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Lifeline Helpline Counsellor role. Highlight your qualifications, especially your Level 5 or equivalent, and any relevant crisis intervention experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with Lifeline's mission. Don’t forget to mention your commitment to the BACP code of ethics!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your IT skills and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Belfast Health and Social Care Trust
✨Know Your Stuff
Make sure you’re well-versed in the BACP code of ethics and practice. Brush up on your knowledge of crisis intervention techniques and be ready to discuss your experience in supporting individuals with psychological distress.
✨Showcase Your Flexibility
Since this role requires working flexible hours, including nights, be prepared to talk about your availability. Share examples of how you've adapted to changing schedules in previous roles or how you manage work-life balance.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses.
✨Demonstrate Empathy
As a Lifeline Helpline Counsellor, empathy is key. Prepare to share specific examples of how you've supported clients in distress. Highlight your ability to build rapport and trust with callers, as this will be crucial in your role.