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- Tasks: Manage emergency and non-emergency calls, monitor CCTV, and support police operations.
- Company: Belfast Harbour Police, dedicated to public safety and community service.
- Benefits: Full-time hours, competitive salary, and opportunities for training and development.
- Other info: Dynamic role with shift work, including weekends, and potential for career advancement.
- Why this job: Be the first point of contact in critical situations and make a real difference.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
To provide a multifunctional service to the public and members of Belfast Harbour Police (BHP) by receiving, managing, and determining the response to emergency and non-emergency calls. Control Room Officers will also offer advice and assistance to callers and log calls in accordance with local and national quality and performance standards. Control Room officers will also monitor CCTV and Access Control Systems according to BHP policy and procedures. Control Room Officers are required to work shifts on a rota that will include weekend working.
Key Responsibilities:
- Receiving and answering calls from members of the public who require advice or assistance within BHP time standards, and determining whether the call requires police attendance or can be dealt with by Control Room Officer.
- Using defined processes/questions, identifying the caller's needs through effective considered questioning, deriving the required level of detail to enable risk and response assessment, and providing, where appropriate, guidance around scene preservation.
- Managing caller expectations in line with BHP Call Grading and Response protocols and Contact Management processes.
- Recording and accurately grading incident information in accordance with BHP and National Call Handling Standards, including quality assurance reviews of records.
- Identifying any threat, harm or risk to Police Officers, Staff, and members of the public, and undertaking risk assessment of incidents.
- Undertaking primary and secondary searches and checks and supply information (on people, crimes, and vehicles) which will help police officers when they are deployed to deal with an incident.
- Ensuring accurate recording of information on the Perspective log and other relevant logs and monitoring the progress of the incident until police arrive and take control.
- Maintaining contact with Officers at scenes co-ordinating necessary support services and closing call off.
- When a reported incident does not require real or near real-time attendance, arranging a follow up appointment.
- Completing relevant electronic reports when required.
- Adhering to Contact Management & BHP processes for obtaining, recording, grading, and communicating incident information.
- Utilising personal skills and knowledge to add value to caller contact through effective decision making.
- Effectively and appropriately use the systems and tools at their disposal to manage caller contact e.g., Perspective, Genetec, Briefcam & Niche.
- Effective use of Police Barracuda radio system.
- Adhere with Data protection Act 2018 and any applicable BHC policy and procedure.
- Maintaining standards for security of information.
- Tutoring Trainee Call Handlers as required.
- Developing and sustaining effective working relationships with staff in other areas of contact management, promoting equality, diversity, and good relations.
- Briefing Supervisor and Manager in the event of High-Risk Calls for example, vulnerable missing persons where there may be a concern for their safety.
- Monitor CCTV: To assist in the prevention, investigation and detection of crime and suspected crime that will aid in the identification, apprehension and prosecution of offenders; To assist in the prevention and investigation of accidents, incidents, near misses.
- To identify and prevent dangerous or unsafe conditions and acts or omissions.
- To ensure the security of BHC's property and assets.
- Have a full understanding of the BHC Access Control system.
- Monitor and control personnel admitted to BHC restricted areas via Access Control.
- Will be required to train to a level of National Call Handling Standards, and attend any further training applicable to the role.
- Successfully attain the security clearance applicable for the role (currently CTC).
The main duties and responsibilities reflect the main elements of those associated with this position. It is not intended to be exclusive or exhaustive.
Control Room Operator employer: Belfast Harbour Commissioners
Contact Detail:
Belfast Harbour Commissioners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your approach during interviews and show that you're genuinely interested in the Control Room Operator position.
✨Tip Number 2
Practice your communication skills! As a Control Room Operator, you'll be handling calls from the public and coordinating with police officers. Role-play scenarios with friends or family to get comfortable with managing different types of calls and responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Belfast Harbour Police on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about the role and ready to follow the proper channels.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the Control Room Operator role involves and how your skills match up with the responsibilities listed.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Highlight any relevant experience or skills that relate to managing calls, assessing risks, or using communication systems. We love seeing how you can bring value to our team!
Showcase Your Communication Skills: As a Control Room Operator, effective communication is key. In your application, give examples of how you've successfully communicated in high-pressure situations or provided assistance to others. This will help us see your potential in action!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click the Apply button and get started – we can’t wait to hear from you!
How to prepare for a job interview at Belfast Harbour Commissioners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Operator role. Familiarise yourself with the key responsibilities and the skills required, such as effective communication and decision-making. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Practice Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle emergency and non-emergency calls. Practise how you would respond to different situations, focusing on your thought process and decision-making. This will show the interviewers that you can think on your feet and manage caller expectations effectively.
✨Showcase Your Tech Savvy
As a Control Room Operator, you'll be using various systems like Perspective and Genetec. Highlight any relevant experience you have with technology or similar systems during the interview. If you don’t have direct experience, express your willingness to learn and adapt quickly to new tools.
✨Emphasise Teamwork and Communication Skills
This role requires strong teamwork and communication skills, especially when coordinating with police officers and other staff. Be prepared to share examples of how you've successfully worked in a team or communicated effectively in high-pressure situations. This will demonstrate your ability to contribute positively to the BHP environment.