At a Glance
- Tasks: Provide 1st and 2nd line technical support to users and maintain IT systems.
- Company: Join Legra Academy Trust, making a real impact in education.
- Benefits: Professional development opportunities and a dynamic work environment.
- Other info: Great opportunity for growth in a supportive academy setting.
- Why this job: Be part of a busy team supporting technology that enhances learning.
- Qualifications: Knowledge of Microsoft products, Apple Mac OS, and strong problem-solving skills.
The predicted salary is between 25000 - 30000 € per year.
The Technician will be working in the busy ICT Support team and responsible for providing 1st and 2nd line technical support to around 1400 users and over 1200 devices. The Technician role will involve answering and responding to calls made to the Helpdesk either by phone, email or in person. They will be supporting, maintaining and preparing PCs, laptops, network equipment, printers and other systems within agreed SLAs.
Other tasks will involve managing IT assets, managing the Reprographics Helpdesk and being responsible for service requests, recording, logging and tracking all calls, supporting telecom systems, and providing project support.
We are looking to recruit an ICT Technician to work in a busy and dynamic Academy environment. Good knowledge of all Microsoft related products and services; Apple Mac OS; IT industry knowledge and excellent problem-solving skills along with excellent interpersonal and communication skills are essential.
Legra Academy Trust provides high quality, high impact early years, primary and secondary education in Essex. Working together, we make a huge impact on the lives and education of both our young people and staff. We are committed to providing professional development for both our staff and governors, in order to achieve sustainable improvement.
ICT Technician in Southend-on-Sea employer: Belfairs Academy
Legra Academy Trust is an exceptional employer, offering a vibrant and supportive work culture that prioritises professional development and employee growth. As part of a dynamic ICT Support team, you will have the opportunity to make a significant impact on the educational experience of over 1400 users while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technician in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research Legra Academy Trust and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing support for various devices and systems, brush up on your knowledge of Microsoft products, Apple Mac OS, and troubleshooting techniques. Being confident in your skills will make a great impression.
✨Tip Number 3
Show off your problem-solving abilities! During interviews, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to track your progress. Plus, you’ll get updates straight from the source!
We think you need these skills to ace ICT Technician in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line support. We want to see how you've tackled technical issues before, so don’t hold back on those examples!
Show Off Your Skills:In your cover letter, let us know about your knowledge of Microsoft products and Apple Mac OS. We’re keen to see how your skills can help us support our users effectively.
Be Personable:Since this role involves a lot of communication, make sure your application reflects your interpersonal skills. We love candidates who can connect with users and solve problems with a smile!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Belfairs Academy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, Apple Mac OS, and general IT industry trends. Being able to discuss specific tools and technologies will show that you're not just familiar with them, but that you can also apply your knowledge in a practical setting.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might face as an ICT Technician. Practise explaining how you would troubleshoot problems, manage service requests, and support users effectively. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Show Off Your Communication Skills
Since you'll be interacting with around 1400 users, it's crucial to showcase your interpersonal and communication skills. During the interview, be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to communicate effectively in a busy environment.
✨Familiarise Yourself with the Academy's Values
Research Legra Academy Trust and understand their commitment to education and professional development. Be ready to discuss how your values align with theirs and how you can contribute to their mission. This shows that you're not just looking for a job, but that you're genuinely interested in being part of their team.
