At a Glance
- Tasks: Provide 1st and 2nd line technical support to users and maintain IT systems.
- Company: Join Legra Academy Trust, dedicated to high-quality education and professional development.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Be part of a supportive team in a busy academy setting.
- Why this job: Make a real difference in the lives of students and staff through tech support.
- Qualifications: Knowledge of Microsoft products, Apple Mac OS, and strong problem-solving skills.
The predicted salary is between 25000 - 30000 € per year.
The Technician will be working in the busy ICT Support team and responsible for providing 1st and 2nd line technical support to around 1400 users and over 1200 devices. The Technician role will involve answering and responding to calls made to the Helpdesk either by phone, email or in person. They will be supporting, maintaining and preparing PCs, laptops, network equipment, printers and other systems within agreed SLAs.
Other tasks will involve managing IT assets, managing the Reprographics Helpdesk and being responsible for service requests, recording, logging and tracking all calls, supporting telecom systems, and providing project support.
We are looking to recruit an ICT Technician to work in a busy and dynamic Academy environment. Good knowledge of all Microsoft related products and services; Apple Mac OS; IT industry knowledge and excellent problem-solving skills along with excellent interpersonal and communication skills are essential.
Legra Academy Trust provides high quality, high impact early years, primary and secondary education in Essex. Working together, we make a huge impact on the lives and education of both our young people and staff. We are committed to providing professional development for both our staff and governors, in order to achieve sustainable improvement.
ICT Technician employer: Belfairs Academy
Legra Academy Trust is an exceptional employer, offering a vibrant and supportive work culture that prioritises professional development and growth for its staff. As part of a dynamic ICT Support team, you will have the opportunity to make a significant impact on the educational experience of over 1400 users while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Get to know the company! Research Legra Academy Trust and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing support for various devices and systems, brush up on your knowledge of Microsoft products, Apple Mac OS, and troubleshooting techniques. Being confident in your skills will make a great impression.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific scenarios related to ICT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the ICT Support team at Legra Academy Trust.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft products, Apple Mac OS, and any relevant IT industry knowledge. We want to see how your skills match the role of ICT Technician, so don’t hold back!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your passion for tech support and your ability to handle multiple tasks effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the ICT Technician role in our dynamic Academy environment.
How to prepare for a job interview at Belfairs Academy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, Apple Mac OS, and general IT industry trends. Be ready to discuss specific tools and technologies you've worked with, as well as any troubleshooting experiences you've had.
✨Practice Your Problem-Solving Skills
Prepare for scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples where you've successfully resolved technical issues, and be ready to explain your thought process step-by-step.
✨Show Off Your Communication Skills
Since you'll be interacting with users regularly, it's crucial to showcase your interpersonal skills. Practice explaining technical concepts in simple terms, and be prepared to discuss how you handle difficult conversations or frustrated users.
✨Familiarise Yourself with the Academy's Environment
Research Legra Academy Trust and understand their mission and values. Being able to relate your skills and experiences to their specific needs will show that you're genuinely interested in the role and the impact you can make.
