Supply Chain Customer Service Representative in Warwick

Supply Chain Customer Service Representative

Job Title Supply Chain - Customer Service Representative

Job location: Warwick

Contract : 6 months Inside IR35

Weekly hours : 40 hours (8 hours per day)

What are my responsibilities?

• As a Supply Chain coordinator, you will Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
• Communicate the progress/plan that meets the customer's requirements, resolving issues or escalating problems within agreed timescales
• Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
• Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
• Organize and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
• Supply Chain coordinator will have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
• Support Management with administrative tasks as necessary

What do I need to qualify for this job?

• Supply Chain coordinator should have good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
• Degree qualified within a Supply Chain discipline would be advantageous.
• Previous experience of order processing/customer service skills preferred.
• Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
• Experience in customer service
• This is a role that is the point of contact with customer and the link with internal department in supply chain.

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