At a Glance
- Tasks: Be the go-to person for customer service requests and ensure smooth resolutions.
- Company: Join a supportive team that values exceptional customer service.
- Benefits: Gain valuable experience, professional development, and career progression opportunities.
- Other info: Collaborative atmosphere with opportunities for continuous improvement.
- Why this job: Make a real impact on customer satisfaction in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Join a team where customer service makes a difference. Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally.
This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience.
The Opportunity
As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You'll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience. Working closely with internal teams, engineers, and external service providers, you'll help drive service excellence while contributing to the smooth day-to-day running of the operation.
Key Responsibilities
- Act as the first point of contact for customer service requests via phone, email, and online systems
- Log, prioritise, and coordinate tasks through internal service management systems
- Monitor incidents and service requests to ensure timely resolution
- Provide regular updates to customers, managing expectations throughout the process
- Escalate urgent issues or service delays where appropriate
- Maintain accurate records and support service reporting activities
- Liaise with engineers and service providers to ensure efficient service delivery
- Contribute to continuous improvement initiatives focused on customer satisfaction and service performance
About You
We're looking for someone with a positive, customer-first attitude and excellent organisational skills. You'll be comfortable managing multiple priorities, building strong relationships, and working collaboratively as part of a busy team.
You'll ideally have:
- Excellent communication skills, both written and verbal
- A proactive, flexible, and solutions-focused approach
- Strong organisational skills with great attention to detail
- The ability to prioritise workloads and manage competing demands
- A collaborative and team-oriented mindset
- Confidence using Microsoft Office applications
- Excellent working knowledge of SAP
- A commitment to delivering outstanding customer service
- Previous experience within a Service Desk, Customer Service, Coordination, Scheduling, or Support environment would be beneficial, but we welcome applications from individuals with transferable skills and a genuine passion for customer service.
What's in It for You?
- Join a supportive and collaborative team environment
- Gain valuable experience within a busy operational setting
- Opportunities for professional development and career progression
- Be part of a business that values continuous improvement and service excellence
- Work in a role where you can make a direct impact on customer satisfaction
Ready for Your Next Challenge?
If you're a motivated individual who enjoys building relationships, solving problems, and delivering outstanding customer experiences, we'd love to hear from you. Apply today and take the next step in your customer service career.
Locations
Service Desk Customer Liaison in Cheshire, Macclesfield employer: Belcan
Belcan is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Glasgow's shipbuilding industry. With a strong emphasis on mentorship for junior designers and leadership opportunities for seasoned professionals, employees are encouraged to grow their skills while contributing to cutting-edge marine projects. The dynamic environment not only promotes teamwork but also offers a chance to tackle exciting technical challenges, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Customer Liaison in Cheshire, Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Belcan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Belcan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Customer Liaison in Cheshire, Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Belcan:Your cover letter is your chance to shine! Tell us why you want to work at Belcan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Belcan!
How to prepare for a job interview at Belcan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
