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For Companies At a Glance
- Tasks: Resolve customer issues and build loyalty through exceptional service.
- Company: Leading provider of advanced military vehicle solutions.
- Benefits: Competitive salary, flexible hours, and hybrid work model.
- Why this job: Make a real difference in customer satisfaction and relationships.
- Qualifications: Bachelor's degree and 3+ years in customer service or related fields.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol - Hybrid (Mon/Fri WFH, Tue-Thur in office)
Hours: 8:30 am - 5:00 pm, Flexible (37.5 hours per week)
Salary: Competitive
About the Role
Our Client is a leading provider of advanced military vehicle solutions and they are seeking a Customer Advocate to act as the single point of contact for resolving escalated issues, building customer loyalty, and ensuring responsiveness to service concerns. This role is integral to maintaining strong customer relationships and driving satisfaction across the entire customer lifecycle.
Key Responsibilities
- Take ownership of Aftermarket-related issues across multiple departments to achieve resolution and customer satisfaction.
- Deliver 'best in class' service through prompt, accurate, and professional responses to customer inquiries via phone and email.
- Provide troubleshooting support and parts assistance, while communicating aftermarket programs and services effectively.
- Liaise with senior management and internal teams, including preparing formal presentations and weekly issue reports.
- Analyse trends and identify opportunities for product improvements and reliability.
- Track and manage customer service notices, including field bulletins and safety campaigns.
- Support sales goals and assist marketing with program development and maintenance.
- Participate in ongoing training to maintain proficiency in products and technologies.
- Represent the company in internal service and parts meetings.
Preferred Qualifications/Skills
- Bachelor's degree in a related field and 3+ years of relevant experience in manufacturing, customer service, or construction (or equivalent combination of education and experience).
- Ability to read and interpret engineering prints, hydraulic and electrical schematics.
- Strong problem-solving capabilities.
If you think this could be a new and exciting career opportunity for you and you would like to learn more please apply now!
Customer Advocate in Bristol employer: Belcan Technical Recruiting (UK) Ltd
Contact Detail:
Belcan Technical Recruiting (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Advocate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experiences and skills.
✨Tip Number 3
Showcase your passion for customer advocacy! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering 'best in class' service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advocate in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Advocate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer advocacy and how your background makes you the perfect fit. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: Since this role involves troubleshooting and resolving issues, make sure to include examples of how you've successfully tackled challenges in the past. We’re looking for those 'aha!' moments that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Belcan Technical Recruiting (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and recent developments in the military vehicle sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Advocate, you'll need to demonstrate your problem-solving skills. Think of specific examples from your past experience where you've successfully resolved customer issues or improved satisfaction. Be ready to discuss these scenarios in detail during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, it's crucial to highlight your communication abilities. Practice articulating your thoughts clearly and professionally, whether you're discussing troubleshooting support or presenting reports.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their approach to customer service or how they measure customer satisfaction. This shows that you're proactive and genuinely interested in contributing to their success.
