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For Companies At a Glance
- Tasks: Resolve customer issues and build loyalty through excellent service.
- Company: Leading provider of advanced military vehicle solutions.
- Benefits: Competitive salary, hybrid work model, and ongoing training opportunities.
- Why this job: Make a real difference in customer satisfaction and drive product improvements.
- Qualifications: Bachelor's degree and relevant experience in customer service or manufacturing.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol - Hybrid (Mon/Fri WFH, Tue-Thur in office)
Hours: 8:30 am - 5:00 pm, Flexible (37.5 hours per week)
Salary: Competitive
About the Role
Our Client is a leading provider of advanced military vehicle solutions and they are seeking a Customer Advocate to act as the single point of contact for resolving escalated issues, building customer loyalty, and ensuring responsiveness to service concerns. This role is integral to maintaining strong customer relationships and driving satisfaction across the entire customer lifecycle.
Key Responsibilities
- Take ownership of Aftermarket-related issues across multiple departments to achieve resolution and customer satisfaction.
- Deliver 'best in class' service through prompt, accurate, and professional responses to customer inquiries via phone and email.
- Provide troubleshooting support and parts assistance, while communicating aftermarket programs and services effectively.
- Liaise with senior management and internal teams, including preparing formal presentations and weekly issue reports.
- Analyse trends and identify opportunities for product improvements and reliability.
- Track and manage customer service notices, including field bulletins and safety campaigns.
- Support sales goals and assist marketing with program development and maintenance.
- Participate in ongoing training to maintain proficiency in products and technologies.
- Represent the company in internal service and parts meetings.
Preferred Qualifications/Skills
- Bachelor's degree in a related field and 3 years of relevant experience in manufacturing, customer service, or construction (or equivalent combination of education and experience).
- Ability to read and interpret engineering prints, hydraulic and electrical schematics.
- Strong problem-solving capabilities.
If you think this could be a new and exciting career opportunity for you and you would like to learn more please apply now.
Customer Advocate in Bristol employer: Belcan Technical Recruiting Ltd
Contact Detail:
Belcan Technical Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Advocate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering 'best in class' service, just like our client is looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Advocate in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advocate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Problem-Solving Skills: Since the role involves resolving escalated issues, be sure to include examples of how you've successfully tackled challenges in the past. We appreciate candidates who can think on their feet and provide solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Belcan Technical Recruiting Ltd
✨Know Your Stuff
Make sure you understand the company’s products and services inside out. Since this role involves troubleshooting and providing support, being familiar with their advanced military vehicle solutions will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to analyse trends and identify opportunities for improvement, as this is key to the Customer Advocate role.
✨Practice Your Communication
Since you'll be delivering 'best in class' service, practice how you articulate your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your phone and email communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer service strategies and how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.
